Manager, Mid-level Giving

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. This job posting was opened on June 12, 2025. Please note that we will be prioritizing candidates who are current IRC (and recently employed by IRC) staff before other applicants. If necessary, we will extend the opportunity to external candidates. *Cover letters highly preferred. Background The IRC’s External Relations team comprises colleagues and teams delivering marketing, fundraising, brand stewardship and communications to support this work. As part of External Relations, the Mass Markets USA (MMUSA) program is responsible for raising $70+ million in unrestricted revenue annually in the U.S. market and plays a meaningful strategic role in the creation of the IRC’s brand, awareness and support for its advocacy goals. Job Overview The Manager, Mid-Level Giving provides hands-on support for the execution and day-to-day operations of the Mid-Level Giving program, which engages donors contributing between $1,000 and $19,999 annually. This role blends donor services, campaign coordination, project management, and audience experience delivery. Reporting to the Senior Officer of Mid-Level Giving, the Manager helps maintain a donor-first experience across all channels—managing donor communications, supporting acknowledgments and stewardship, and coordinating execution of mail, email, telemarketing, SMS, and paid media touchpoints. This is an ideal opportunity for a strong organizer and communicator with a donor-centric mindset, campaign coordination experience, and the ability to manage many moving parts in a fast-paced, mission-driven environment. Key Responsibilities Donor Concierge & Communications (40%) Provide premium concierge service and support to donors by responding in a timely manner to incoming calls, correspondence, and other inquiries. Ensure all information gathered on donors and prospects is accurately entered into the donor database. Research and resolve donor issues within the identified timeframes; continually monitor status of issues related to donors, and communicate status to donors and related stakeholders, in accordance with established guidelines. Recommend improvements to enhance workflow procedure and to create greater efficiencies. Cultivate and build relationships with donors in a portfolio by proactively managing the relationships and providing accurate organizational and program information. Assist with project and vendor coordination for the donor concierge program and insight panel, and traffic resources and content. Identify and escalate high-value opportunities or issues to the Mid-level team or Supporter Care as appropriate. Campaign Coordination & Execution (20%) Coordinate direct marketing campaigns across channels (mail, email, telemarketing, SMS, paid media), providing support for meeting scheduling, copy and art trafficking, landing pages, and vendor interaction. Coordinate acknowledgments, receipts, and thank-you efforts to ensure a consistent donor journey. Project Management & Planning (20%): Track project progress and timelines using Monday.com and other team systems. Maintain documentation of campaign briefs, workflows, and SOPs. Collaborate with vendors and internal teams to ensure timely deliverables and clear communication. Events & Engagement Support (10%): Partner with the Events and audience teams to plan and execute virtual donor events. Coordinate attendee lists, invitations, follow-up messaging, and survey or feedback collection. Operations & Reporting (10%) Support segmentation, coding, and list review processes for campaigns. Track campaign responses and donor feedback for reporting and analysis. Assist with reconciliation of invoices and expense tracking. Job Requirements Education: Bachelor's degree in communications, marketing, or equivalent 3 years of experience in direct marketing, philanthropy, or development. Work Experience: At least 3 years of experience in fundraising, direct marketing, donor relations, or nonprofit communications, with a strong emphasis on donor support and managing high volumes of donor inquiries. Proven project management skills — able to lead complex projects from concept to completion, anticipate obstacles, and implement creative, solutions-oriented approaches. Experience working directly with donors or customers in a high-volume or high-touch setting. Familiarity with campaign coordination and cross-team project workflows. Demonstrated Skills and Competencies: Exceptional attention to detail and follow-through. Strong written and verbal communication skills. Proficiency in CRM systems (Salesforce preferred) and project tracking tools (e.g., Monday.com). Excellent time management and ability to prioritize across multiple projects. Customer service mindset with empathy, patience, and professionalism. Enthusiastic team player with a proactive and collaborative spirit. Ability to work independently and proactively in a distributed, multicultural, and virtual team environment. Digitally literate, tech-savvy, and comfortable learning new tools or systems as needed to streamline operations and improve efficiency. Dedication to the mission and values of the International Rescue Committee. Working Environment: Standard office working environment Hybrid in-person and remote working environment, where individual is responsible for at-home workspace and may be required to share office workspace. Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law. US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. #LI-Remote Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.