Manager, North American PMO

Are you an experienced project or program leader who can develop high-performing teams and drive measurable client and business outcomes? Can you bring clarity, accountability, and executive-level insight to a complex portfolio of client programs and projects? About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About Our Team The North American Project Management Office leads the delivery of client programs and projects across the full delivery lifecycle. Our team includes project managers who partner closely with Professional Services, Sales, Product, Support, and other stakeholders to align scope, execution, reporting, risk management, and client outcomes. We are continuing to strengthen the team and our operating practices, with a focus on ownership, accountability, collaboration, and transparent delivery performance. About the Role As Manager of the North American Project Management Office, you will lead and develop a team of project managers, including employees and contractors, and oversee the end-to-end delivery of the project portfolio. You will be accountable for team performance, project assignment alignment, portfolio health, and delivery transparency, ensuring programs and projects are completed on time, within scope, and within budget while achieving defined client and business outcomes. You will own the quality and accuracy of project and portfolio reporting, including Adaptive Work data, and provide senior leaders with clear, concise, and actionable insight into performance, risks, opportunities, and outcomes. You will also help advance PMO maturity by improving tools, processes, governance, service frameworks, and team effectiveness without creating unnecessary process overhead. Responsibilities Lead, coach, and develop a team of project managers by setting clear expectations, providing feedback, and driving accountability for delivery outcomes and professional growth. Foster a high-performing culture grounded in ownership, accountability, collaboration, respect, and professional communication. Own project assignment decisions, align resources to project needs and priorities, and balance workloads to support delivery effectiveness and utilization. Oversee portfolio delivery against scope, schedule, budget, quality, and defined client and business outcomes. Monitor portfolio health, capacity, financial performance, risks, gaps, and opportunities, including revenue, margin, and delivery costs. Ensure project data, reporting, and documentation are accurate, complete, timely, consistent, and audit-ready across Adaptive Work and other required tools and templates. Provide consolidated portfolio reporting and executive-level insights that support informed decision-making and proactive risk management. Define and manage escalation processes, ensuring risks and issues are identified early, documented clearly, assigned appropriately, and driven to resolution. Partner with Sales and Professional Services during pre-delivery phases to align project scope, assumptions, and delivery plans. Guide project managers through blockers and complex cross-functional delivery challenges while reinforcing disciplined execution and follow-through. Ensure requirements are defined, aligned, traceable, and validated throughout the project lifecycle. Ensure appropriate project assurance and quality practices are applied, including reviews and validation to confirm delivery remains on track. Ensure projects are effectively closed, including completion of documentation, transition to business-as-usual operations, and capture of lessons learned. Drive adoption of standard tools, templates, methodologies, governance, and reporting practices across the team. Identify and implement improvements that enhance the scalability, consistency, and effectiveness of the PMO, and share best practices and lessons learned. Perform other duties as assigned. Requirements Bachelor’s degree, preferably in Business, Project or Program Management, Information Technology, or a related field, or equivalent experience. 5+ years of experience in project or program management, including experience leading teams or managing project portfolios. Proven ability to lead and develop teams, drive accountability, and foster a positive, high-performing culture. Demonstrated ability to partner effectively with Professional Services, Sales, Product, and other internal stakeholders to drive alignment and execution. Strong executive communication skills, including the ability to deliver clear, concise, and professional updates, escalations, and portfolio insights to senior leadership. Experience with project management and reporting tools such as Adaptive Work, JIRA, or similar platforms, with a focus on reporting consistency, data accuracy, and portfolio visibility. Demonstrated ability to manage complex risks and escalations, maintain appropriate documentation, and drive resolution across cross-functional stakeholders. Strong stakeholder management and influencing skills, including the ability to build relationships and lead across teams without direct authority. Excellent verbal and written communication skills with a strong emphasis on clarity, professionalism, and executive presence. Strong analytical, problem-solving, planning, organizational, and judgment skills, with the ability to manage competing priorities and drive outcomes. Proficiency in Microsoft Word, Excel, PowerPoint, and Teams. Experience in Financial Crime Compliance, risk, or financial services industries is preferred. Experience with Adaptive Work, JIRA, and reporting tools is strongly preferred. Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits Health Savings, Health Care, Dependent Care and Commuter Spending Accounts In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice Primary Location Base Pay Range: Home based-Ohio $112,400 - $208,800. If performed in Colorado, the base pay range is $118,300 - $219,800.If performed in Illinois, the base pay range is $124,200 - $230,800.If performed in Chicago, IL, the base pay range is $130,200 - $241,800.If performed in Maryland, the base pay range is $124,200 - $230,800.If performed in New York, the base pay range is $130,200 - $241,800.If performed in New York City, the base pay range is $142,000 - $263,800.If performed in Rochester, NY, the base pay range is $118,300 - $219,800.If performed in New Jersey, the base pay range is $149,765 - $239,235.U.S. National Base Pay Range: $118,300 - $219,800. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. Application deadline is 09/01/2026. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights .