Manager of Revenue & Receivables

Summary The Manager Accounts Receivables and Cash is responsible for leading and optimizing the global accounts receivable function within a high‑volume, low‑dollar, e‑commerce environment with a tech forward mindset. This role owns the end‑to‑end AR lifecycle, including billing accuracy, cash application, collections strategy, customer communications, and dispute resolution across multiple geographies and payment channels. The AR Manager will design and implement scalable collections processes, including automated and manual dunning strategies, tailored to B2C and B2B e‑commerce customers, while maximizing cash flow, minimizing DSO, and preserving customer experience. This role partners closely Accounting, Treasury, Customer Support, Sales Operations, and IT to ensure accurate, compliant, and efficient revenue-to-cash operations including GAAP compliant revenue recognition and deferral practices. The AR Manager leads day‑to‑day AR operations while driving process optimization, control enhancement, and automation—particularly within NetSuite to support scale, speed, and accuracy in a fast‑paced, results‑oriented environment. Core Responsibilities: Accounts Receivable & Revenue Cycle Ownership Own and continuously improve end‑to‑end Accounts Receivable processes, including invoicing, cash application, collections, credits, write‑offs, and customer balances. Maintain a strong understanding of the full revenue cycle, including: Revenue recognition Deferred revenue E‑commerce transaction flows Ensure all transactions, including high‑volume e‑commerce activity, are recorded accurately and in accordance with GAAP Responsible for the accuracy and integrity of financial statement balances related to Cash, Accounts Receivable, Deferred Revenue, and Revenue Collections Strategy & Dunning Automation Develop and implement effective collection strategies to improve cash flow and reduce past‑due receivables Design, document, and optimize scalable collections processes appropriate for low‑dollar, high‑volume transactions Develop, automate, and maintain dunning letters within NetSuite or integrated billing platforms, including: Reminder notices Past‑due notifications Escalation communications Segment customers and balances to drive efficient, customer‑appropriate collection approaches Monitor DSO, aging trends, and collection effectiveness metrics Team Leadership & Development Lead, coach, and prioritize the daily work of the Accounts Receivable team Train, develop, and mentor team members, supporting both performance and career growth Establish clear accountability, goals, and operational standards within AR Foster a culture of ownership, continuous improvement, and collaboration Systems, Controls & Process Improvement Serve as AR subject‑matter expert within NetSuite, including: AR subledger management Revenue and deferred revenue workflows Billing, collections, and reporting functionality Partner closely with systems and IT teams to evaluate, improve, and automate AR and revenue‑related processes Develop, document, and maintain efficient processes and procedures that support strong internal controls Continuously evaluate existing processes, identify control gaps, and implement improvements consistent with audit best practices Close, Reporting & Audit Support Review and approve journal entries and reconciliations related to: Cash Accounts Receivable Revenue and Deferred Revenue Coordinate revenue‑related activities to support an accurate and timely month‑end close Work across multiple systems to aggregate, validate, and reconcile financial data to the general ledger Prepare schedules, worksheets, and allocations supporting: Audited financial statements Tax filings Management reporting Maintain audit‑ready documentation and respond to internal and external audit requests Cross‑Functional Partnership & Special Projects Partner cross‑functionally on policies, procedures, and projects impacting the revenue cycle Collaborate with Customer Support, Sales Operations, Treasury, and Finance Systems to resolve issues and improve outcomes Handle sensitive financial information with discretion and maintain strict confidentiality Support the CFO, Controller, and accounting leadership team with special projects and initiatives as needed The requirements below reflect the knowledge, skills, and abilities needed for this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Required Bachelor’s degree in accounting, Finance, or related field 7+ years of progressive Accounts Receivable or revenue‑related accounting experience, including people management Hands‑on NetSuite experience with AR, revenue, and deferred revenue processes Proven experience in a high-volume transaction environment (e‑commerce, SaaS, subscription, or payments) Strong understanding of GAAP, including revenue recognition and deferral concepts Demonstrated ability to design and improve processes and controls in a fast‑paced environment Strong analytical, organizational, and communication skills Preferred Global or multi‑entity accounting experience Experience integrating or reporting across multiple billing and payment platforms Prior exposure to SOX or audited control environments CPA or CMA designation PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is frequently required to stand, walk, and sit. Specific vision abilities may include close vision, distance vision, and color vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We offer a hybrid work schedule with work from home days and days in the office. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. This position will require work in our Headquarters office in Lake Mary, FL 40% of the time.