Manager of Service and Delivery (Remote)

About sMedia sMedia is a digital advertising and SEO provider specializing in helping dealerships boost their sales and grow their market share. We focus on delivering effective, results-driven advertising solutions tailored to each dealership's needs. Our team takes a hands-on, collaborative approach, working closely with clients to ensure their advertising efforts hit the mark. We value growth, reliability, transparency, and curiosity in our work. We’re committed to helping our dealership partners thrive with clear, dependable strategies and a genuine interest in understanding and meeting their goals. By partnering with us, dealerships can expect to see improved sales performance and a stronger presence in the market. sMedia’s goal is to provide our customers with high-quality products and services combined with an excellent, transparent experience. We’re looking for team members who are accountable, passionate about digital advertising and automotive, and who will speak up and actively participate in improving our Customer Experience. Manager of Service & Delivery Reports to: Head of Advertising Technology & Infrastructure Direct Reports: Digital Ad Strategists, Project Managers As our Manager of Service & Delivery, you are the heart of sMedia’s daily operations. You’ll lead our execution teams, including Ad Ops, Design, and Pod Coordinators, to keep everything running smoothly and efficiently. Your goal is to ensure every campaign is launched perfectly and complies with OEM or dealership standards. By following the strategic blueprints from our AdTech team, you’ll help our automotive clients succeed through top-tier service and quick turnarounds, while fostering a high-performing, motivated team. Scope of Focus Keeping the Gears Turning Team Flow: Organize our team structure and resources so everyone knows their role and can work at their best. Teamwork: Build bridges between creative, customer success, and execution teams to keep everyone on the same page for every launch. Navigating Change: Help the team embrace new processes or tech updates from our architecture team without skipping a beat Setting the Standard for Quality Smart Processes: Stick to our proven campaign playbooks to keep work productive and error-free, making things simpler for everyone. Clear Updates: Keep leadership in the loop on how the team is doing, from current capacity to how well we’re meeting our service goals. Solving Problems: Jump in to clear up any bottlenecks or campaign issues that the pods need extra help with. Navigating OEM & Co-op Compliance Pro: Take charge of co-op reporting so all ads meet OEM rules, making it easy for clients to get their reimbursements. Direct Connection: Be the go-to person for any administrative or compliance questions related to OEM programs. Growing Our People Mentorship: Coach and develop our ad strategists and coordinators, helping them build great habits and expert skills. Ownership: Help the team take pride in their work by staying accountable for quick responses, great scores, and accurate budgets. Staying Current: Make sure everyone is up to speed on the latest platform updates and internal troubleshooting tips. KPIS Happy Clients: Seeing fewer clients leave because of setup errors or delays. Smart Growth: Helping the team handle more work smoothly without needing to hire someone new for every new client. Efficiency: Beating our goals for how fast we solve tickets and how well we optimize campaigns. High Accuracy: Keeping campaign errors and budget slip-ups to an absolute minimum. Rising Stars: Successfully coaching our team members into leadership roles. Key Responsibilities Team Delivery Management: Supervise day-to-day operations for digital ad strategists to ensure all client campaigns are set up, trafficked, and optimized flawlessly on time. Manage balanced workload distributions across multi-disciplinary pods, adjusting assignments dynamically based on individual capacity. OEM & Co-op Execution: Standardize and streamline the collection, verification, and distribution of co-op reporting data to help automotive dealerships easily secure reimbursements. Efficiently triage and resolve all inbound OEM program administrative requests and compliance adjustments. Internal Alignment: Coordinate directly with the Technical Support, Reporting & Measurement Lead to ensure complex tracking issues are resolved and that the team has proper documentation for common errors. Hand off actionable execution metrics to the Head of Advertising Strategy & AdTech Systems to assist in refining future automated blueprints. Required Skills Natural Leader: You know how to motivate people and build a culture where everyone wants to do their best work. OEM Know-How: You understand the basics of automotive co-op and compliance without it feeling like a foreign language. Ad Savvy: You’re familiar with Google and Meta Ads, enough to know what "good" looks like and how to improve it. Great Communicator: You can explain complex ideas simply and keep everyone aligned on our goals. Car Industry Insight: You understand the unique, fast-paced world of car dealerships and the challenges they face. Background and Experience At least 2 years in a leadership or senior role within digital ad operations. Experience managing team workflows and keeping projects on track. A history of making teams faster and more accurate. Bonus points if you’ve worked with automotive ads or OEM compliance before! What you’ll get from sMedia Fully remote role Extensive health and dental benefits package 15 vacation days annually “Flex Days” to support work-life balance 10 paid sick days available annually Paid day off on your birthday Time built into your work schedule for your professional development Ability to make an impact and be part of a team that values feedback and cross-functional collaboration