Manager of Site Operations

Ignite Your Career with CAREonsite! Join Our Dynamic Team: Manager of Site Operations **EST/CST BASED** At CAREonsite, we are passionate about providing exceptional on-site and virtual medical services across the nation. Our commitment to operational excellence, client satisfaction, and a supportive work environment for our employees sets us apart. We are looking for a driven and dynamic Manager of Site Operations (MSO) to join our team and lead the charge in delivering top-tier service and operational success. Why CAREonsite? Make an Impact: Your leadership will directly influence our operational effectiveness and client satisfaction. Growth Opportunities: We invest in your professional development, offering clear pathways for career advancement. Supportive Culture: Join a team that values collaboration, innovation, and employee well-being. As the MSO, you will play a pivotal role under the guidance of the Operations Manager. You will oversee service delivery, personnel management, client services, and financial performance across multiple accounts. Your mission: to lead our front-line teams, optimize workflows, and collaborate with stakeholders to achieve unparalleled operational excellence. Key Responsibilities: General Operations: Oversee daily operations, ensuring top-notch quality and compliance. Hire, train, and schedule employees while managing contracts and budgets. Enforce internal policies and procedures to maintain high standards. Primary Duties: Foster a collaborative work environment with effective communication channels. Lead and inspire staff to reach their full potential. Manage payroll, performance evaluations, recruitment, and retention efforts. Partner with leadership to exceed contractual obligations. Enhance customer service through policy and protocol review and enforcement. Effectively manage budgets, ensuring optimal resource allocation. Maintain excellent communication with clients, staff, and business units. Be accessible for phone and video calls to support and facilitate communication. Client Services: Collaborate with Medical Client Leads (MCL) to resolve client-driven issues. Plan and facilitate regular meetings and reviews with clients. Refine presentations and address personnel and service issues promptly. Support timely client invoicing by providing necessary information. Employee Engagement: Implement innovative strategies to create a positive work culture. Develop and execute plans to attract and select exceptional candidates. Provide comprehensive training and ongoing support. Partner with HR to ensure appropriate staffing levels and efficient schedules. Mentor and guide team members, offering professional development opportunities. Address employee concerns and resolve conflicts promptly. Facilitate regular meetings with team leaders and front-line teams for updates. Supervisory and Leadership Skills: Inspire and motivate through exceptional leadership. Communicate effectively with diverse stakeholders. Prioritize tasks and take accountability for delivering results. Build and lead highly effective teams, fostering a culture of excellence. Business Skills: Collaborate with various stakeholders to achieve shared objectives. Apply analytical and problem-solving skills to operational challenges. Thrive in a fast-paced environment, meeting project standards for turnaround time and quality. Demonstrate strong financial literacy and proficiency in MS Office (Word, Excel, PowerPoint). Communication Skills: Gather buy-in from leadership through strategic thinking. Establish and maintain positive relationships with co-workers, providers, and clients. Apply exceptional interpersonal, facilitation, presentation, and public speaking skills. Participate in periodic on-camera presence for this remote position. Qualifications: Required: 2-3 years of direct experience managing employees. Required: Proficiency in Microsoft applications, particularly Excel. Preferred: Associate’s or Bachelor’s degree in Healthcare. Preferred: Experience working in a healthcare setting. Ready to take the next step in your career? Apply now and become a key player in our mission to deliver exceptional healthcare services nationwide. $65,000 - $75,000