Manager, Professional Services

Apply Description Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible. The Opportunity The Professional Services Manager is a player-coach role responsible for leading the PS Payments delivery team while personally managing a portfolio of strategic government client implementations. This role bridges hands-on project delivery with team leadership — overseeing Project Managers and Business Analysts, driving operational excellence across delivery tracks, and serving as an escalation point for complex or high-risk accounts. The PS Manager partners closely with the VP of Professional Services to execute on team strategy, support PM development, and ensure consistent, high-quality client outcomes across the Payments vertical. This is a client-facing leadership role within Professional Services with a hybrid schedule in Alpharetta, GA. Candidates outside the Atlanta area may be considered for remote work, with occasional travel to the Alpharetta office as needed. What you Will do Lead, mentor, and develop a team of Project Managers and Business Analysts within the Payments vertical Manage a personal portfolio of strategic or complex client implementations, ensuring disciplined, on-time delivery in a fast-paced environment Serve as a primary escalation point for delivery issues, client concerns, and cross-functional blockers across the team's portfolio. Drive delivery consistency by owning team-level standards for project artifacts including project plans, RAID logs, status reports, and requirements documentation Conduct regular 1:1s, performance check-ins, and delivery reviews with direct reports to ensure accountability, development, and team health Partner with the VP of Professional Services on capacity planning, resource allocation, staffing decisions, and delivery strategy Facilitate or participate in client-facing sessions including executive business reviews, escalation calls, go-live readiness reviews, and strategic account discussions Collaborate cross-functionally with Sales, Product, AppDev, QA, Customer Success, and Support teams to resolve delivery risks, align on roadmap dependencies, and ensure seamless client handoffs Monitor and report on portfolio health, team utilization, and key delivery metrics; surface risks and forecasting concerns to VP leadership proactively Support onboarding ramp and ongoing professional development for PS team members, including PM methodology coaching and tool adoption Champion PS operational initiatives like playbook enhancement, knowledge base, and template standards Other duties may be assigned, as necessary Requirements What you Will Need to Succeed Bachelor's degree and 5+ years of project management experience, with at least 1–2 years in a team lead, senior PM, or supervisory capacity Demonstrated ability to manage and develop project management or BA professionals in a fast-moving SaaS or technology services environment Experience leading end-to-end government or enterprise client implementations, including requirements gathering, configuration, UAT, and go-live Strong technical aptitude with the ability to understand and clearly communicate technical concepts to both technical and non-technical stakeholders Proficiency with Excel (pivot tables), SharePoint, Jira, and Smartsheet, and familiarity with Salesforce Experience creating and managing Project Plans, RAID logs, Jira development tickets, status reports, executive presentations, and requirements documentation Excellent written and verbal communication with executive-level professionalism, including comfort in client escalation and C-suite settings Ability to operate both strategically and tactically — switching between team leadership responsibilities and hands-on delivery as needed Ability to work a hybrid schedule in Alpharetta, GA or remote with occasional travel if outside the Atlanta area Preferred Qualifications PMP Certification Experience in the Payments industry or with government-sector solutions, especially in courts, utilities, or tax environments Familiarity with PSA tools such as Kantata, NetSuite, or MS Dynamics Basic understanding of SQL EEO Statement We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.