Manager, Referral Partner Operations

Our Story TopDog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth — owning the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike. Over the past three years, we've grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale — intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability. We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here. The Opportunity TopDog Law partners with law firms across the country to deliver better outcomes for clients. Behind every partnership is an operational layer that keeps data clean, communication moving, and nothing falling through the cracks. This role owns that layer — hands-on, not from a dashboard. You'll manage a small team responsible for reconciling lead and case data from external law firm partners and staying on top of document collection. This is not a pure people-management seat. You need to know the numbers cold, every week, without asking your team for them — and be comfortable managing tightly when the numbers say the team isn't hitting the bar. Inaccurate data should genuinely bother you until it's fixed. Whatever it takes to hit the number, you're in it alongside your team, not delegating from above it. What You Will Own Own Data Integrity & Reconciliation Ensure lead and case data from external partners is collected, reviewed, and reconciled into Salesforce accurately and on time Set the standard for what "reconciled" actually means and hold the team to it — close enough is not reconciled Be the internal expert on how partner data flows — the person everyone calls when something doesn't add up Track pending and aging cases proactively so nothing slips past acceptable thresholds unnoticed Own Document Collection Drive document collection from external partners against defined targets and deadlines Hold partners accountable for providing the data you need — chase it down, don't wait on it Partner non-responsiveness is a problem you solve, not an excuse you report Lead the Team Direct prioritization of the team's work week to week — decide what gets worked first and why Set clear expectations for every person on your team and hold them accountable to the work, not just the schedule Coach in real time and have direct accountability conversations the moment performance dips — not at the next review Be a player-coach — carry accounts and get into the data yourself when the team needs it Manage the Function Like a Project Sequence recurring monthly work against hard deadlines and know status on every workstream at any given moment Treat this as a function you're building to be the best version of itself, not a set of tasks to maintain Identify and fix process gaps before they become recurring problems Communicate and Solve Problems Be ready to answer executive-level questions on numbers and status at any time — you should never be caught flat-footed Headline first, every time: here's the problem, what I tried, my recommendation, what I need from you Back every position with data — show your work What You Bring Required: 3–5 years in operations, data reconciliation, or a role where accuracy and partner-facing coordination were core to the job Has managed a team — set expectations, ran accountability conversations, developed people, not just supervised them Project management skills — can sequence work, track status across multiple workstreams, and hit recurring deadlines without things falling through the cracks Borderline obsessive about numbers matching — two sources that don't reconcile bothers you until you know why Comfortable presenting numbers and status directly to executives, unscripted Wants to own a function and make it excellent, not just keep it running Has held an external partner accountable for providing data or deliverables without formal authority over them Preferred (Nice to Have): Experience managing partner or vendor relationships with real data handoffs Legal, financial services, or similarly regulated environment Process improvement or systems optimization background Who Thrives Here (Core Values) We don't hire on resumes alone. We hire for competence, character, and mindset. Embrace Change: Open to feedback, embracing change, and always asking "what's next?" Committed: You care deeply, have your teammates' backs, and show up to build something lasting. No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door. Ownership: You do what you say, follow through, and treat the business like it's yours. Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact. What We Offer Base Salary: [Min} and [Max], commensurate with experience Eligible for performance-based bonus Our job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor. Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave. Equal Opportunity Employer We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.