Manager - Retail Sportsbook

What are we building? Hard Rock Digital is a team focused on becoming the best sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we're always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us? What's the position? We are seeking a highly skilled and experienced manager to join our Retail sportsbook operations team. This position will be central to our daily operations and launches of future retail sportsbooks. This role demands strong knowledge of the sports betting industry, direct experience with retail sportsbook operations, and an understanding of the compliance landscape. You will be expected to elevate the Hard Rock Bet Sportsbook above and beyond the competition. Reporting to the Director – Retail Sportsbook, this role will work alongside senior leaders, fostering relationships with the property sportsbook teams and collaborating across Sportsbook and the wider Hard Rock Bet business. This role will be based in Hollywood, Florida, and will require travel. You will: Be a key contributor and leader in the day-to-day operations of the Retail team and future launches of retail sportsbooks throughout the country; Develop and implement Internal Controls and Standard Operating Procedures in accordance with regulation and compliance requirements; Facilitate effective partnerships between retail and online sportsbook operations, including new member sign-ups. Identify and implement continuous improvement opportunities across properties and within the Hard Rock Bet Retail Sportsbook team that improve the sportsbook experience for our customers; Facilitate appropriate communication among all relevant stakeholders; Exude composure in a crisis. There are going to be tough days. You need to be present, visible, decisive and collaborative. Actively live the Hard Rock Bet values of being fiercely focused, deeply curious and customer obsessed. What are we looking for? Experience leading teams in a retail sportsbook setting; Knowledge of gaming operations and regulatory and compliance standards across multiple jurisdictions. A record of effectively managing teams and developing talent; An understanding of working with diverse teams across functions, properties and jurisdictions; Analytical skills to use data to support and direct decisions; Excellent stakeholder management skills, with the ability to influence and communicate effectively; Strategic thinking with operational execution capabilities, and the ability to own outcomes as well as activities; The ability to work effectively in a fast-paced, evolving environment; In-depth knowledge of sports and the evolving sports betting landscape; Eligibility to obtain a Gaming License where required. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits Hybrid working Startup culture backed by a secure, global brand Opportunity to drive informed decision making for a best-in-class casino & sports brand Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).