Manager, Retention National Accounts

Job Description Lead Strategic Client Consultants in the retention of profitable business. Develop and grow talent to ensure National Account market segment success. Represent market needs to the organization, accomplished through strategic partnerships with clients, consultants, and producers. This position is responsible for national accounts in major segment 1,000+. What You'll Do Expands BCBSNC’s footprint within our client base through consultative cross selling. Works successfully with client advisors, such as consultants or brokers, to meet client expectations and leads their team in meeting these promises for our clients. Responsible for talent development on the team; providing input to internal departments to help the team meet the expectations of the market; and measured success of our value for our clients . Assist team to help them achieve growth in role and guide them on career goals. Possesses significant ownership of the sales and retention functions for the assigned market segment . Focuses exclusively on the unique challenges of this customer type and develops segment-specific sales and retention strategies to achieve the organization’s goals. S erves as a resource within the company for market intelligence related to this business segment. E stablishes rapport and maintains open lines of communication with the sales retention staff and motivates them to support and maintain existing products and services and upsell new solutions . Assists sales retention and service staff by accompanying them when calling on prospective and enrolled clients . Serves as the company’s ambassador for this segment in both the business and producer communities. S et goals for the team and monitor progress to ensure that KPIs and sales goals are achieved. Serves management and the staff within the segment as an expert on all related matters, including: compliance with state and/or federal regulations, product and service offerings, operational capabilities, contract negotiations and executions, underwriting guidelines. What You Have Bachelor's degree or advanced degree (where required) 8+ years of experience in related field In lieu of degree, 10+ years of experience in related field Additional Requirements ​ 15% - 20% travel required (NC and out-of-state) Attainment of NC Health and Life licensure within 90 days of employment Bonus Points Demonstrated financial acumen with the ability to analyze, interpret, and apply financial data to support strategic business decisions. Exceptional verbal, written, and presentation communication skills, with the ability to effectively convey complex information to diverse audiences. Proven negotiation and stakeholder management capabilities, with experience building and maintaining productive relationships across internal and external constituencies. Strategic thinker with a demonstrated ability to influence decision-making, facilitate collaboration, and drive successful business outcomes. Strong commitment to relationship management, with a track record of establishing credibility and serving as a trusted advisor to business partners and stakeholders. What You’ll Get The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community Work-life balance, flexibility, and the autonomy to do great work Medical, dental, and vision coverage along with numerous health and wellness programs Parental leave and support plus adoption and surrogacy assistance Career development programs and tuition reimbursement for continued education 401k match including an annual company contribution Learn more Compensation This is a sales incentive role with a total compensation package that consists of a base salary and sales incentive target component. All sales roles are eligible for an initial draw/guarantee to assist new hires with their on-boarding with the company. _____________________________________________________________________ JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC . If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: [email protected] .