Manager, Risk Operations - Travel

Manager, Risk Operations - Travel About Super.com We started Super.com to help maximize lives–both the lives of our customers and the lives of our team – so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized. We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are. About the role This newly created leadership role is focused on protecting the integrity and profitability of Super.com ’s rapidly growing travel marketplace, with a focus on hotel and flight transactions. You will be responsible for shaping and driving fraud and risk strategy across the full booking lifecycle, from checkout and authorization through disputes and chargebacks, ensuring an effective balance between risk mitigation and conversion. You will develop scalable fraud and abuse controls, partnering cross-functionally with Product, Engineering, Finance, and Compliance to reduce fraud losses across the travel products. This includes managing risks such as card fraud, friendly fraud, and refund abuse, while optimizing authorization performance and leveraging third-party decisioning tools. This role is critical to building a secure, seamless, and scalable travel platform that drives long-term growth and customer trust. About the team Risk Operations at Super.com operates as a centralized function with broad ownership across fraud prevention, financial crime, and transaction integrity. Our scope spans payment and card fraud, travel fraud, cashback and promotional abuse, offerwall fraud, KYC and identity verification, anti-money laundering (AML), and the end-to-end management of chargebacks and disputes. While we sit within the Finance organization, we are deeply embedded across cross-functional, mission-aligned teams (MATs), partnering closely with Product, Engineering, Data, Compliance, and Operations. This structure enables us to influence both strategic direction and day-to-day execution—shaping risk controls, informing product design, and optimizing user experiences. Our team is responsible for safeguarding the business while enabling sustainable growth. We focus on improving the quality of transactions, reducing fraud and financial losses, ensuring regulatory compliance, and building scalable systems that support a seamless and trustworthy customer experience across travel, financial products, earnings and emerging product lines. What you’ll be working on: Prevent fraud and abuse risk across Super.com ’s travel marketplace, with a focus on hotel and flight transactions at scale Design and evolve risk strategies across the full transaction lifecycle (pre-checkout, checkout, authorization, post-booking), balancing fraud prevention, conversion, and customer experience Partner closely with Product, Engineering, Data, and Finance to build and optimize real-time decisioning systems, rules, and controls Investigate and mitigate complex fraud patterns, including card fraud (debit and credit), friendly fraud, refund abuse, account misuse, and identity-based attacks Establish and track core risk KPIs (fraud rate, chargebacks, approval rate), playbooks, and SOPs using data to influence the product and business strategy Lead and develop a high-performing team of risk analysts, fostering strong ownership, speed, and analytical rigor What we’re looking for: 5+ years of experience in fraud, risk, or payments, ideally within high-scale eCommerce or travel environments Proven experience operating in complex transaction ecosystems (e.g., marketplaces, travel booking platforms, or payment processors) 2+ years of people management experience, with a track record of building strong teams Strong analytical skillset with hands-on experience using SQL and/or BI tools (e.g., Looker, Tableau) Experience building or optimizing fraud decisioning systems, rules engines, or vendor integrations Deep understanding of card-not-present fraud, chargebacks, and customer abuse patterns Ability to navigate ambiguity, prioritize effectively, and influence cross-functional stakeholder Bonus points for: Experience working in or closely with travel or marketplace businesses Experience with payments or fraud infrastructure companies (e.g., Riskified, Adyen, Braintree) Bachelor’s degree in Business Administration, Finance, or related field; advanced degree preferred Professional certifications such as CPFPP, CAMS, or CFE We’ve got you covered: At Super.com , we believe in supporting our team so they can thrive—both at work and in life. Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms. Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites. Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things. Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan. Comprehensive Compensation: Competitive salary, equity options, annual bonus, retirement matching, and top-tier benefits packages. Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources. At Super.com , we are proud to leverage cutting-edge artificial intelligence (AI) technology to make our hiring process smarter, faster, and more inclusive. By integrating AI tools into our recruitment, we enhance our ability to identify top talent efficiently while promoting fairness and consistency for every applicant. Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify your Talent Acquisition Partner.