Market Research, AI & Operations Specialist

Market Research, AI & Operations Specialist Join a global EdTech leader, work flexibly from anywhere, build AI expertise, accelerate your career, and help shape the future of education. Make an Impact with Data That Drives Global Education Keypath Education is a leading EdTech company that partners with universities to design, launch, and manage high-quality online degree programs. Through data-driven decision-making and deep sector expertise, we help universities grow enrolments, improve student outcomes, and expand access to education worldwide. Why Join Keypath? Global EdTech leader across Australia and SE Asia Flexible “Work Anywhere” model (remote, hybrid or office) High-growth environment with strong career development opportunities Collaborative, innovative, people-first culture Certified as a Great Place to Work in Australia & Malaysia The Opportunity We're seeking a Market Research, AI & Operations Specialist to join our Strategy & Insights team. Reporting to the Director, Data, Insights & AI, you'll uncover market opportunities, analyse industry trends, and deliver insights that shape Keypath's product portfolio and growth strategy. This role combines market research, commercial analysis, and generative AI, making it ideal for someone who loves turning data into actionable recommendations while driving smarter, more efficient ways of working. What You’ll Be Doing Conduct market, competitor, and industry research to identify growth opportunities. Analyse and synthesise data into clear, actionable insights and recommendations. Monitor education, economic, and market trends across APAC and global markets. Leverage generative AI tools to enhance research, reporting, and market analysis. Build and maintain AI-powered reports, dashboards, and research workflows. Partner with Product and Strategy teams to support portfolio planning and decision-making. Present findings to stakeholders and influence business outcomes. Train and support colleagues in adopting practical AI tools and workflows. Manage multiple projects while delivering high-quality outputs on time. About You 2+ years' experience in market research, analytics, consulting, product, or a related insights role. Strong analytical skills with the ability to translate complex data into meaningful recommendations. Proven experience conducting market and competitor analysis in a commercial environment. Highly proficient in generative AI tools and passionate about emerging technologies. Experience developing reports, dashboards, or analytical tools for business stakeholders. Excellent communication, stakeholder management, and project management skills. Curious, adaptable, and motivated to continuously learn and improve. Experience in education or EdTech is advantageous but not essential. Most importantly, you'll be a naturally inquisitive problem solver who combines research rigour with an enthusiasm for AI and innovation, helping Keypath make smarter decisions that expand access to education worldwide. Why Join Keypath? We put our people first and are committed to providing a flexible, inclusive, and supportive workplace. What we offer: Flexible working arrangements: office-based, hybrid, or fully remote Company-provided laptop and essential equipment Medical & Dental benefits Health and wellbeing support Continuous learning and career development: LinkedIn Learning, Career development programs & Internal learning labs Employee-led initiatives, including Culture Club and more Regular company events—both in-person and virtual Make an Impact with Keypath Join a global EdTech leader in a rapidly growing industry Contribute to education access worldwide , supporting upskilling and reskilling at scale Do meaningful work that addresses future social and economic challenges At Keypath, we welcome applicants from diverse backgrounds and are committed to inclusive hiring practices. We provide support throughout the recruitment process to ensure everyone can show up as their best self. Join Keypath and help shape the future of education. Department Strategy & Insights Locations Keypath Malaysia Office Remote status Fully Remote Employment type Full-time