Marketing Operations Specialist

NO AGENCIES PLEASE, we have our preferred agency on hand.

We have a new opening for a Marketing Operations Specialist to join our growing team, based out of Bury St Edmunds. The career path on offer is, literally, unmatched!

Unmatched is part marketing agency, part business consultancy, with a specific focus on HubSpot, and on making HubSpot effortless for businesses of all sizes. We're a HubSpot Diamond Partner working with clients across the UK and Europe, with a few in North America too.

About the role

This is a client-facing delivery role. You'll be the person who makes our clients' marketing run: campaigns out the door on time, data clean enough to trust, reporting that answers the question it was built to answer.

This is a new permanent role joining our team of 9, working alongside our HubSpot Consultants.

Where our Consultants scope and architect, you'll own the operational engine. Building the campaigns, keeping the lifecycle logic honest, fixing the data, and turning "can we see this?" into a report that holds up.

You'll work across multiple client accounts at once, so you'll need to be organised and comfortable switching context. We work collaboratively, from Managing Director through to Apprentice, so you'll get exposure to a bit of everything.

To be successful you'll need to keep learning across all things HubSpot. We fund further training as needed and you get allocated time for HubSpot Academy courses.

You'll need at least 2 years' hands-on experience with HubSpot or a comparable marketing automation platform. Our interview process will test the practical stuff: how you'd actually build it, not how you'd describe it.

We're a flexible team, but we'll need you in our Bury St Edmunds office 2 days a week (free parking) so you can help our team grow and learn. We love remote working too, so we'll make sure you're fully set up to work well from home.

We have a regular office dog who loves a cuddle, so being comfortable around dogs is essential.

Responsibilities

• Building and launching client marketing campaigns end to end: emails, landing pages, forms, workflows, lists and social.
• Owning lifecycle stage logic, lead scoring and handoff processes so sales teams get the right leads at the right time.
• Data hygiene. Deduplication, property standardisation, import validation, and the unglamorous work that makes everything else possible.
• Building dashboards and reports clients actually use, and explaining what the numbers mean.
• Supporting integrations between HubSpot and the other tools in a client's stack, and troubleshooting when a sync misbehaves.
• Documenting what you build so the next person, client or colleague, can pick it up.
• Spotting the process problem behind the ticket, and telling us about it.
• Keeping on top of the campaign calendar across accounts and keeping stakeholders informed of changes.
• Coming up with fresh ideas for client and company campaigns. No idea is a bad idea.

Key Skills & Attributes

• 2+ years building in HubSpot or a comparable marketing automation platform.
• Logical mindset with a strong ability to solve problems, and to trace one back to its cause.
• Genuinely comfortable with data. Excel / Google Sheets skills are a big plus.
• High standards of written and verbal communication, including with clients directly.
• Organised, and able to run several accounts without dropping the ball.
• Patience and level-headedness.
• Courage and grit. Sometimes you'll need to roll up your sleeves and dig into a workstream you weren't prepared for.
• Experience with Microsoft Office / Google Workspace is essential.
• Experience with Teamwork.com, ClickUp, Asana or Monday.com is advantageous.
• Experience with WordPress, Google Ads or LinkedIn Ads is beneficial, but not required.
• Willingness to learn and grow.

The Benefits

• £28,000 - £38,000
• 25 days holiday (+ bank holidays), plus 1 extra day per year of service up to a maximum of 30 days (+ bank holidays).
• 5% pension match.
• Flexible start/finish times to suit your life (core business hours 10am to 4pm).
• Enhanced maternity and paternity benefits.
• 4 weeks paid sabbatical after 5 years of service.
• Sunny Fridays, finish early every Friday over the summer.
• ½ a day per week dedicated to learning and development.
• 1 paid volunteering day per year.
• Great tech and WFH setup.
• We'll also offset your carbon emissions through Ecologi.