Marketing Strategist - Account Management, CRM

Ross Creative Works is a full-service marketing and design agency based in the Chicago suburbs and we create marketing strategies to design a better world. Through storytelling, strategy, and excellent attention to detail, we help our clients meet their business goals. We’re hiring an experienced Marketing Strategist (not entry-level) to own strategy and performance for a set of managed clients. You’ll be the person who connects the dots between business goals, channel strategy, great execution, and real outcomes, all while building strong, long-term client relationships. Why people like working for us You’ll have real ownership. You’re not just “making suggestions” - you’re shaping the plan and driving results. Small team, high standards, low nonsense. We move quickly, communicate clearly, and do great work. Strategy + execution leadership. You’ll guide direction across channels and help teams deliver work you’re proud of. Curious people welcome. We like testing new ideas and learning from each other. You would be a strong fit if you: Are a self-starter and work well independently on our fully remote team Have experience strategizing the best fit for client opportunities, as well as how to execute them Know how to strategize marketing tactics for new clients or prospects in the proposal process. This may include developing a phased approach to their marketing, determining the tactics that will get them the most traction for their budget, and finding the gaps in their current marketing An analytical problem solver who is excited to bring new ideas to the table Proven strong, clear writing skills Are organized Excited about the opportunities that AI brings to the marketing industry Know how to set KPIs and how to measure marketing success against business goals, not just vanity metrics Diversity Is a Priority Ross Creative Works is committed to recruiting and supporting a diverse team, as well as promoting diversity and inclusion in our marketing campaigns. Our goal is to promote a culture of inclusiveness, respect, and understanding. We highly encourage applications from ethnic minorities, persons with disabilities, and underrepresented ages in our industry. We celebrate the uniqueness of each individual who is part of our team; we never take dimensions like race, ethnicity, gender, sexual orientation, socio-economic status, religious beliefs, or ideology into account when hiring or working with team members. Tips for Applying (Help us Help You!) A few things that make your application stand out: List the tools you’ve used in your resume (CRM systems, GA4, Meta Ads, etc.) Highlight client-facing work: strategy, reporting, stakeholder management, and account ownership If you have agency experience, please make it obvious (name the agencies and your responsibilities). Please avoid the lure of letting AI do the work for you when applying, we want to meet and get to know you - not ChatGPT We’re looking for serious applicants who are genuinely excited about this role and the opportunity to grow with Ross Creative Works. Our application includes a few thoughtful questions that take a bit of time, but we want you to know we read every response carefully and take the process seriously. If this position feels like a great fit for you, we encourage you to bring your A-game, be specific, and help us understand what makes you stand out. We’re excited to meet the right person. If you are ready to work with a group of passionate marketers, let's talk! At least 3+ years of work experience in the marketing and communication industry is required. Knowledge of CRM systems such as hubspot is also helpful. Strong attention to detail is crucial. This role is fully remote. 3+ years of digital marketing experience (not entry-level). 1+ years client-facing experience (account management, strategy, or consulting). Experience working across multiple channels (ex: Email, CRM, paid social, social media, email). Familiarity with tools like HubSpot (or similar), Meta Ads Manager, GA4. Understanding of how to use analytics to make marketing decisions. Solid writing skills are required in this role for helping with the proposal writing process, developing client facing copy on website landing pages, creating email calls to action, etc. Knowledge of how to work in project management systems is expected. Knowledge of CRM systems and email marketing is extremely helpful. Soft skills needed: Extremely good attention to detail is crucial, as is prompt regard for deadlines. As a 100% remote shop, we are extremely flexible. We know life comes up, and if you need to schedule around school pickups or family obligations, we get it! We offer unlimited PTO, dental/vision insurance, health insurance, and a retirement plan with employer match.