Maternity Navigator (MA, CNA, or CHW)

About Us: The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms. Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are. We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices. Our Values: Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another. Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths. Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles. The Role: Nadia Care is looking for a full-time Maternity Navigator (MN) to be a trusted partner and advocate for expectant and new mothers. Our MNs are the heart of our work—hired from the communities we serve, they build deep, meaningful relationships with the families they work with. You will act as a bridge between the healthcare system and the community, ensuring that each mother feels heard, empowered, and equipped with the tools she needs for a healthy and joyful pregnancy. This role is for someone who is passionate about making a difference—who believes that every woman deserves the best care, regardless of background or circumstances. This role will primarily work with Nadia members in South Memphis, Whitehaven, Hickory Hill, Parkway Village, and North Memphis. Work Schedule: This role is expected to work the following schedule (paid hourly): Monday, Wednesday, Friday: 9am-5:30pm (hybrid) Tuesday & Thursday: 10am-6pm (hybrid) Saturday: 1x a month 9am-2pm (remote) One week on-call per month Responsibilities: Meet with mothers virtually and in-person, educating them on critical health topics such as recognizing urgent maternal warning signs, preeclampsia, and understanding postpartum recovery. Educate members on birth positions and breathing techniques prior to birth, helping mothers feel confident and prepared. Work as part of a multidisciplinary care team, attending daily huddles to collaborate with and escalate clinical issues to Nadia specialists Maintain clear and accurate documentation of all care interactions to ensure every mother receives high-quality, coordinated support. Build trusting relationships with mothers, creating a safe space for open conversations about their needs and concerns and support via call or messaging between visits Serve as a connector to community resources, ensuring that barriers like food insecurity, transportation, or housing challenges don’t stand in the way of a healthy pregnancy. Be a voice for the community, bringing insights from your experience and from mothers and families back to Nadia Care to help shape programs that truly meet their needs. Attend administrative meetings and follow our policies and procedures to ensure the highest standard for our members. Qualifications: 3+ years of experience working in community health, patient advocacy, or healthcare navigation as a Certified Perinatal Community Health Worker or Certified Medical Assistant Deep understanding of the challenges expectant mothers face and experience providing prenatal and postpartum health education A great listener and strong communicator who can provide both emotional support and practical guidance with compassion and cultural sensitivity Strong problem solving skills and ability to manage multiple priorities such as member visits, messaging, and internal meetings in a fast-paced environment Comfort working independently in the field while staying connected to a team of specialists Valid driver's license with a clean driving record, reliable transportation, and compliance with state inspection, registration, and insurance requirements Access to home internet and a phone with internet access Tech-savvy and able to quickly learn to document interactions and communicate effectively in our technology platforms such as AthenaOne, Welkin, and MacOs Nice to haves but not required: Fluent in Spanish Breastfeeding Counselor certification Start-up experience, or adaptability in a fast-evolving environment This is a full-time hourly position with a pay range between $18-$23/hr. Exact compensation will depend on years of direct relevant experience. At Nadia Care, we value transparency and want you to feel prepared at every stage of your candidate journey. Below is our standard interview process for this role : Recruiter Screen | 30 minutes Hiring Manager Interview | 30 minutes Team Interview | 30 minutes Please note that this process is subject to change, but we will always keep you informed along the way. For full-time employees, we offer a comprehensive benefits package designed to support you both professionally and personally: Time Off That Works for You Recharge with annual paid holidays off. Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period. Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period. Comprehensive Health & Wellness Coverage Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month. Dental Insurance: Coverage for preventive care, as well as basic and major procedures. Vision Insurance: Coverage for routine eye exams and eyeglasses. Security & Future Planning Options Life Insurance: Financial protection for your beneficiaries. Disability Insurance: Short-term and long-term coverage in case of illness or injury. 401(k) Retirement Plan: Opportunity to save for the future. We’re building something great and want you to be part of it. If you're looking for a fast-paced, dynamic environment where your contributions make an impact, apply today! Please note that our recruitment team will only contact candidates via an official company email address ending in @ nadiacare.com . Be cautious of scams; Nadia Care will never ask for financial information or payments at any stage of the hiring process.