Media Tech Support L3

Job Title: Media Tech Support L3

Location: Remote

Job Description:

Definition

• This position has the responsibility of supporting file-based workflows within the Paramount Media Technology division.
• Daily work obligations include responding to support requests collaborating with engineering on resolution validating solutions updating documentation.
• There is an expectation that team members are very self-sufficient when engaged in assignments representing the company by themselves or asking engineers for input always ensuring customer satisfaction through high quality work and outstanding client care.
• Strong experience in a multidisciplined team is critical as is the ability to clearly communicate complex technology solutions.

Major Responsibilities

• Interface with internal support team or users on issues raised to Media Technology
• Collaborate with internal or external teams to identify address potential issues with transcoding autoQC or content delivery.
• Maintain knowledge of cloud compute software and network within environment.
• Maintain internal documentation regarding system information escalation paths create runbook for issues that have had RCA.
• Engage directly with all necessary Paramount teams to address issues with software cloud computing storage and networking that affect Media Technology systems.
• Work to maintain media encoding transcoding platforms to ensure quality performance and reliability.

Skill Requirements Experience and Education

• Must have strong understanding of video audio timed text used in a content supply chain.
• Knowledge of server operating systems such as Linux Windows Server is required.
• Education Bachelors degree preferred relevant fieldwork required Technical certifications pertaining to position highly recommended

Required Skills

• Excellent customer service and overall communication skills are essential.
• Ability to work in JIRA Slack to monitor and respond to support cases.
• Experience working in a customer service oriented environment processing user requests and collaborating with software development or engineering teams to provide new solutions.
• Experience manipulating audio video and subtitles via API JSON or command line to automate transcoding or subtitle processing.
• Understanding of containers such as MOV MXF MP4 or MPEG2 Transport Stream and what formats of video audio and data are required for multiplexing for a specific application.
• Familiarity of different video codecs such as AVC H264 HEVC H265 ProRes or MPEG2 and audio codecs like BWF AAC AC3 EAC3.
• Comprehension of the frame rates scan types resolutions color spaces that are used with different video standards for archive or distribution.
• Proficient with authoring and modifying JSON or XML to create or modify transcoding or autoqc profiles or workflows.
• Capability to operate and test software in a cloud environment like AWS Google or Azure as serverless Linux or Windows instances.
• Self motivated and able to perform directed tasks under minimal supervision
• Ability to work in a high pressure and fast paced environment.

Desirable Skills

• Experience with cloud based transcoding systems leveraging compute instances with cloud based storage.
• An understanding of Public Private Hybrid Cloud solutions and experienced in integrating public cloud into traditional hosting delivery models with a specific focus on AWS.
• Knowledge of the AWS Well Architected Frameworks.
• Proficiency with file based audio manipulation using mixing mapping up mix downmix or loudness correction.
• Capable of automating subtitling captioning conversions using formats such as EBU STL SCC IMSC TTML Lambca CAP VTT or SRT.
• Experience with advanced technologies such as IMF Dolby Vision or Dolby Atmos.
• Working knowledge of modern scripting languages Perl Ruby Python PowerShell
• Understanding of API protocols.
• Working knowledge of Windows Mac Linux server and desktop based operating systems and familiarity of production software Apple Pro Apps Avid Adobe.
• Thorough knowledge of shared storage technologies such as Network Attached Storage or object based cloud based storage technologies.
• Experience working in a Agile Scrum team.
• Experience working in a global team.
• Experience Professional industry experience with 3 years of direct business involvement.
• Academic experience with file based media also considered.