Medicaid Call Center Associate - Remote

Remote Medicaid Call Center Associate Kansas Class starts 10/5/26 Must include a resume when applying This position is remote - must reside in Kansas Hours of Operation: 8 am – 7 pm CST (8- hours shifts) Possible shifts – will be determined at the end of training based on business needs and are subject to change Shifts – 8:00am – 4:30pm 8:30am – 5:00pm 9:00am – 5:30pm 10:30am – 7:00pm Training is remote M-F 8:00am - 4:30pm - approx 7 weeks long. Training will be done remotely via video. Must have camera on during training Class Starts: Early August - No time off during training period Equipment will be provided - must have dedicated workspace free of interruptions Must have Internet speeds of 10mpbs upload -50mpbs download Wage: Customer Experience Associate III $16.25/hr, which may be below your state's minimum wage. Please take this into consideration when applying. Customer Experience Associate III Bilingual - $16.75/hr, which may be below your state's minimum wage. Please take this into consideration when applying. Benefits Health benefits (medical, dental, vision) are available on the first day of employment. Paid time off is accrued after 180 days (about 6 months) of employment. Job Description: As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems Essential duties may include, but are not limited to: Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs Responds to calls courteously, accurately, and concisely Provides a high-quality customer service and focuses on the accuracy of information provided Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided Use standard technology: telephones, e-mail, and web browsers Maintain with up-to-date knowledge of regulations, policies, and guidelines Complete all assigned training as necessary Minimum Qualifications/Experience High School diploma or GED equivalent; post-secondary education preferred Minimum of six (6) months’ experience in customer service Preferred Skills or Knowledge: Minimum of six (6) months’ experience in Family Medical Medicaid eligibility Knowledge of Medicaid and managed care programs Bilingual Spanish/English with the ability to speak and read both languages fluently. Strong computer skills with the ability to maneuver in complex software systems MS Office, Outlook, and Internet usage experience Active listening skills Customer orientated Ability to adapt/respond to different types of characters Able to multi-task, prioritize, and manage time effectively Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation Excellent data entry skills the ability to type 30 words per minute accurately Willingness to work part of a team Maintain the integrity and confidentiality of all records and communications Internet Speed: upload 10 mbps download 50 mbps All other duties as assigned.