Medical Administrative Assistant (experience with US-based medical practice, clinic or organization is required)

Answer incoming phone calls and respond to text messages. Assist patients with general questions about clinic services. Provide professional, friendly, and timely customer service. Route patient concerns to the appropriate provider when necessary. Schedule, reschedule, and confirm patient appointments. Send appointment reminders and follow-up communications. Coordinate patient intake and onboarding activities. Maintain accurate appointment records. Process medication refill requests according to clinic procedures. Assist with patient orders and service requests. Coordinate follow-up communications regarding prescriptions, laboratory services, and treatment plans as directed. Maintain accurate patient records and documentation. Update information within the clinic's electronic health record (EHR) and CRM systems. Organize digital files and administrative documents. Support general office administration and daily operations. Utilize the clinic's EHR, CRM, and phone systems efficiently. Learn new software and workflows during onboarding. Ensure accurate data entry and timely record updates. Hard Requirements: Previous experience as a Medical Administrative Assistant, Medical Virtual Assistant, or Healthcare Customer Service Representative. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Comfortable handling patient information with professionalism and confidentiality. Proficient with Microsoft Office, Google Workspace, and cloud-based applications. Experience working in a US-based medical practice, wellness clinic, or healthcare organization. Experience with appointment scheduling, patient communication, and medication refill coordination. Familiarity with EHR and CRM systems. HIPAA knowledge or certification (training will be provided if needed). Experience supporting practices offering wellness services, hormone replacement therapy (HRT), GLP-1 medications, peptide therapy, or laboratory services. Previous remote work experience. Schedule: HOURS/WEEK: 40 hours per week Monday to Friday 9AM - 5PM Pacific Standard Time Zone Offer and Benefits: OFFER: Weeks 1–6: $4 USD/hour Weeks 7 onwards: $5 USD/hour