Medical Appointment Setter

Job Title: Medical Appointment Setter [JW -RBT] Position Type : Full-time Work Hours: 8:00 AM - 5:00 PM Pacific Daylight Time, Monday - Friday Salary rate: $5-$7 Job Responsibilities: Answer inbound calls promptly and professionally. Respond quickly to new patient inquiries and convert leads into scheduled appointments. Follow up with prospective patients through phone, email, and text. Maintain excellent customer service throughout the patient journey. Schedule, reschedule, and confirm patient appointments using Jane EMR. Perform courtesy insurance eligibility and benefits verification for out-of-network patients. Update and maintain accurate patient information in the EMR. Follow up with inactive patients to encourage them to return for care. Build relationships with referring providers such as orthopedic clinics, hand surgeons, and other medical offices. Conduct outreach to referral partners to help grow the practice. Manage the owner's calendar and email as needed. Complete other administrative tasks to support daily operations. At least 1 year of experience in sales, appointment setting, or lead conversion with excellent people skills is required. Experience using EMR/EHR systems and phone systems Healthcare administrative experience and knowledge of medical terminology and insurance verification is highly preferred. Experience working with U.S.-based companies. Strong verbal and written English communication skills. Organized, detail-oriented, and able to work independently in a fast-paced environment. Experience with Jane EMR is highly preferred. Basic Requirements Must speak and write English clearly and professionally. Must have relevant work experience. Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). Must be available to attend video meetings with camera on when required. Technical Requirements Computer: Reliable laptop or desktop computer. Internet: Stable high-speed internet connection (minimum 25 Mbps). Audio: Noise-canceling headset. Video: Working webcam for virtual meetings. Workspace: Quiet and professional work environment. Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.