Medical Customer Service Representative

Description University Physicians’ Association is seeking highly motivated and dedicated individuals to join our team as a Medical Customer Service Representative with our Revenue Cycle Management team. As a vital member of our healthcare organization, you will be delivering exceptional service to patients and providers. Your primary role will be ensuring a positive patient experience. This role requires excellent communication, strong attention to details, and a genuine desire to help others. BENEFITS INCLUDE: Remote Work Opportunities Casual work environment Medical, Dental, Vision, Life, Critical Illness Insurance FSA & HSA with employer contribution Paid Time Off (PTO), Paid Holidays, and Sick Pay Paid Mental Health Days Onsite Fitness Center Employee Assistance Program (EAP) 401K with Company Match and Immediate Vesting Responsibilities: Provide exceptional customer service to patients, providers, and clients Respond promptly and professionally to high volume of incoming calls from patients Assist with billing inquiries, payments, and payment arrangements Research of insurance, charity, estates, other financial items Process financial assistance applications Overall patient account review for accuracy, following established procedures Review accounts for outside collection agency placement and balance status Maintain confidentiality of patient information, follow HIPAA and PCI compliance Identify and escalate inquiries, concerns, and complaints to the appropriate personnel in a timely Candidate must be able to commute to our corporate offices located in Knoxville, TN for required on-site training period of a minimum of 90 days. Remote opportunities are available after initial training, however, some positions may also require intermittent time in the office, as needs arise. Full-Time Positions Available. Monday through Friday work week with flexible scheduling opportunities. Requirements Medical Customer Service or call center experience preferred. Ability to communicate professionally and effectively, both verbally and in writing. Ability to get along with others and consistently engage in and promote positive interactions in the workplace. Problem-solving skills and ability to remain calm under pressure Strong interpersonal skills and ability to demonstrate empathy and compassion Candidate must have functional knowledge of computers and programs such as Microsoft Word, Excel, and Outlook Candidate must have basic knowledge of office equipment such as copiers, fax machine, multi-line telephone, printers, and scanners. Ability to multitask, prioritize, and work efficiently in a fast-paced environment