Medical Inbound Specialist | Work from Home

Salary: PHP 26,000- PHP 30,000/ month Job Description: Manage incoming calls from patient, healthcare customers and service providers Deliver accurate information and support regarding healthcare policies and procedures. Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome. Maintain thorough documentation of customer interactions and transactions. Adhere to HIPAA and other relevant healthcare regulations. Coordinate with other departments to escalate and resolve complex matters efficiently. Minimum Qualifications: At least 1-2 year of customer service, call center, or healthcare related experience preferred. Basic understanding of medical billing, insurance claims, and healthcare terminology Strong communication and interpersonal skills. Ability to handle inbound calls professionally and efficiently. Strong attention to detail, accuracy, and excellent time management skills are essential. Must possess excellent communication skills in English, both written and verbal. Proficient data entry skills, with a typing speed of 40 WPM or faster, are required. Must demonstrate the ability to work with and protect confidential information. Open to consultancy contract minimum of 6 months Able to work from home with reliable internet and a backup connection. Perks and Benefits: Maternity & Paternity Leave Government Contribution (SSS, Pag-ibig, Philhealth) 13th Month Pay Paid Holidays Bereavement Leave Paid Vacation Leave Paid Sick Leave Work from Home Others: Equipment/ company computer is provided Night shift differential pay Php 1,000 De Minimis Php 1,000 monthly bonus upon regularization HMO upon regularization