Medical Receptionist

Position: Medical Receptionist (US Hours - Shifts) Location: South Africa - Remote Key Responsibilities: Answering inbound calls from patients, caregivers, and healthcare providers. Scheduling, confirming, rescheduling, and cancelling appointments. Registering new patients and collecting demographic and insurance information. Responding to general questions about services, locations, providers, and availability. Verifying insurance eligibility and obtaining any required information before appointments. Routing urgent calls or clinical questions to the appropriate department or therapist. Following up with patients regarding appointments, referrals, or missing documentation. Maintaining accurate patient records in the practice management or EMR system. Providing excellent customer service while handling a high volume of calls. Ensuring patient information remains confidential and compliant with healthcare privacy regulations Excellent verbal and written communication skills Proven experience in a call center environment Familiarity with CRM and EMR systems Strong attention to detail and organizational abilities Ability to work independently, and available for shifts Reliable and adaptable to a dynamic work environment Comfortable working U.S. hours Remote work from home Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.