Medical Records Clerk

Description Are you a problem solver at heart? Do you have excellent organization and customer service skills? Can you multi-task in a busy environment? If so, Albany ENT & Allergy Services is looking for you! The medical records clerk is responsible for the fulfillment of all medical record requests. Requests are to be completed in a timely fashion, recorded in the patient’s chart and payments collected if appropriate. After the training period, the Medical Records Clerk may have the opportunity to work on a hybrid work schedule. Duties & Responsibilities: Prepares and sends documents responsive to physician, patient, and attorney requests for medical records. Answers the phone, documents record requests and ensures patient concerns are addressed by the correct member of the team. Prepare and organize medical records to ensure they are complete and accurate prior to new patient appointments. Responds to daily tasks from the providers requesting patient medical records and contacts outside offices to obtain these records. Processes office notes for assigned provider(s). Imports videostrobe reports and photos into the patient’s chart. Assists with patient referrals, importing consult notes, and testing results. Assists with IT Help Desk requests for patients and staff. Provides excellent customer service, with a positive attitude and maintains good public relations. Requirements High school diploma or equivalent Administrative experience in a healthcare setting preferred; experience with NextGen a plus Must be detail oriented and able to organize time and prioritize numerous duties within deadlines. Requires the ability to deal with changes in schedule and occasional interruptions. Excellent written and verbal communication skills required as well as interpersonal skills with patients, staff, and other healthcare professionals. Compensation: The compensation range for this position is $18.00 to $21.00. Actual compensation within that range will be dependent upon the individual’s skills, education, experience, and qualifications. Albany ENT & Allergy Services is proud to have been named a Best Place to Work in the Capital Region for 2023, 2024, and 2025. Albany ENT offers a consistent schedule with no weekend hours, a competitive salary, and a comprehensive benefits package, which includes health insurance, generous paid time off, and paid holidays. If you are looking for a new opportunity with a practice that values its employees, believes in work/life balance, and prides itself on delivering compassionate, patient-centered care, we encourage you to APPLY TODAY!