Medical Virtual Assistant - Raintree EMR Required

About Us Rockstar partners with private practice owners in physical therapy, occ ​ ​ upational therapy, and speech therapy to build operational freedom. We hire top VA talent and pair it with AI-powered systems so practice owners can spend less time on paperwork and more time with patients. Rockstar helps private practices streamline operations and increase revenue, freeing teams to focus on growth and the next evolution of patient care. Job Description This is a remote position. Rockstar is hiring a full-time Medical Virtual Assistant on behalf of our client, a multidisciplinary pediatric therapy practice in Oregon specializing in physical therapy, occupational therapy, and speech therapy. This practice provides compassionate, family-centered care to children, and they are seeking a detail-oriented, reliable VA to support their administrative and insurance-related workflows. This role is ideal for someone with experience in medical administration, insurance processes, eligibility verification, or therapy-based clinical support. You will be an important part of ensuring families receive timely, organized, and accurate information related to their care. Responsibilities: Insurance & Eligibility Verification Verify insurance eligibility for pediatric PT/OT/SLP services across multiple insurance portals. Track annual and visit-based benefits, authorization requirements, and coverage limitations. Update internal records and documentation with accurate insurance information. Liaise with insurance providers to confirm coverage details and clarify benefit questions. Referral Management Manage incoming referrals from physicians and other healthcare providers. Follow up on missing or incomplete referral information. Ensure referral documentation is updated and accessible within the EMR system. Track referral status and organize documentation required for scheduling or billing. Authorization Coordination Obtain pre-authorizations for therapy services when required. Track authorization timelines, expiration dates, and usage of approved visits. Notify the team proactively when re-authorizations are needed or nearing depletion. Administrative & EMR Support Maintain and update electronic medical records (Raintree) with insurance, referral, and patient administrative data. Assist with therapist support tasks such as maintaining accurate patient records. Monitor benefit tracking and help ensure compliance with payer requirements. Support the administrative workload that contributes to staff overwhelm (benefits, referrals, authorizations). Communication Support Respond to internal team messages and calls, escalating issues as appropriate. Communicate updates regarding benefits, referrals, or insurance requirements to the clinical and administrative teams. Support workflows using Google Workspace and the practice’s insurance portals. Requirements Raintree EMR experience required. Experience with insurance eligibility verification, referrals, or medical administrative work preferred. Strong understanding of insurance concepts: copays, deductibles, prior authorizations, benefit limits. Excellent organizational skills and high attention to detail. Ability to work efficiently, accurately, and independently. Strong written and verbal communication skills. Comfortable using Google Workspace (Gmail, Docs, Sheets, Drive). Benefits Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families across the globe.