Medicare Part D Specialist

POSITION SUMMARY Review and assist Everence Medicare Supplement members with Medicare Part D. RESPONSIBILITIES AND DUTIES Develop and maintain a strong understanding of Medicare Part D prescription drug plans and apply this knowledge when evaluating plan options for members. Utilize the Medicare Planfinder web tool to assist members in selecting an appropriate Medicare Part D prescription drug plan. Schedule and meet with members via phone or Microsoft Teams to discuss recommended prescription drug plans and help them assess a final plan choice selection. Contact members to request additional information and follow-up. Audit Medicare Part D Data entry forms and documents to ensure accuracy. Document member interactions and plan details using the customer relationship management system (CRM) and documents system (OnBase). Collaborate with field offices to support member needs and ensure coordinated service. Other tasks as needed. QUALIFICATIONS Experience : Experience or interest in working and communicating with members 65+ years of age Skills and Abilities : Strong service orientation Accuracy and attention to detail Excellent overall verbal and written communication skills Experience working purposefully to accommodate a busy schedule Ability to keep absolute confidentiality of client information Ability to use objective and subjective information to help members make plan choices Comfortable using a computer and doing data input Familiarity with medication names and medical terminology is preferred, but not required Basic knowledge of how Medicare works is preferred, but not required Alignment in supporting the Everence mission of empowering financial well-being for faith-inspired living SUPERVISORY RESPONSIBILITIES: None SCHEDULE: Temporary (approximately end of September to mid-December) 20-40 hours/week; schedule is negotiable Attachments (1) Medicare Part D Specialist 5.2026.pdf