Medication Line Specialist

Overview Make a Difference. Grow in Your Career. Thrive with Us. About the Role At Mindpath Health , we’re on a mission to make mental health care more accessible and more human. As a national leader in mental health services, we empower our clinicians, support our teams, and prioritize care that helps people truly thrive. The Medication Line Specialist plays a vital role in supporting patient care by partnering with clinicians to manage medication-related needs. This remote position serves as a primary point of contact for patients with medication questions, refill requests, and point-of-service concerns that can be resolved through the patient portal or medication line. The Specialist ensures thorough, accurate documentation, facilitates timely access to medications, and delivers compassionate, patient-centered support throughout the treatment journey. This is a fully remote (based in AZ or TX), full-time role (40 hours/week, Monday–Friday). Responsibilities What You’ll Do Serve as a primary contact for patients regarding medication inquiries, triaging calls, portal messages, and internal requests with empathy and urgency. Support clinicians in managing medication therapies, including reconciliation and adherence support. Coordinate follow-up appointments with clinicians and front office teams to maintain continuity of care. Facilitate prior authorizations by gathering documentation, completing forms, and communicating with payers and pharmacies to minimize care delays. Monitor and triage clinician inboxes during absences, resolving routine matters and escalating urgent issues appropriately. Advocate for patients by identifying barriers to medication access and collaborating with clinicians, pharmacies, and insurers to find solutions. Educate patients on refill policies, side effects, and the importance of adherence to treatment plans. Document all interactions using SBAR (Situation, Background, Assessment, Recommendation) in a timely and accurate manner. Collaborate with clinicians, pharmacists, and third-party partners to support integrated care delivery. Utilize de-escalation techniques to support emotionally distressed patients and assist with crisis response protocols when needed. Participate in special projects and perform additional duties as assigned. Qualifications What You’ll Bring 1+ year of experience as a Certified Medical Assistant (CMA), EMT-B, or Pharmacy Technician; behavioral health experience preferred. 1+ year of experience managing prescription refill requests. Excellent written and verbal communication with a strong customer service mindset. Working knowledge of pharmacology, medication therapies, and insurance authorization processes. Familiarity with SBAR documentation and communication standards. Proficiency with electronic health records (EHR) and healthcare software; prior authorization system experience preferred. Strong interpersonal skills with the ability to engage patients, clinicians, and external partners with professionalism and empathy. Proven ability to de-escalate difficult situations and maintain a calm, supportive environment. Exceptional organizational and time management skills with the ability to prioritize effectively in a fast-paced setting. Compensation The pay range for this position is $18–$20 per hour. Why Join Mindpath Health? When you join our team, you’re not just accepting a job, you’re stepping into a community built on support, inclusion, and growth. Benefits & Perks Medical, Dental, and Vision coverage Employee Assistance Program (EAP) Life & Long-Term Disability Insurance 401(k) with employer match Paid time off starting at 15 days per year Paid parental leave Tuition reimbursement About Us Mindpath Health is redefining how mental health care is delivered. Today, we operate in more than 100 locations across six states, providing a full range of psychiatric and therapy services via in-person and telehealth appointments. Our team is deeply committed to supporting total health through compassionate, collaborative care. If you're looking for a purpose-driven organization where your work truly matters, we’d love to meet you. Mindpath Health is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.