Member Care Representative I

Overview ⚡ Join the Team That Powers Our Community! Member Care Representative I 📍 After 90 days of in-office traing- Work from home 4 days a week, collaborate in the office 1 day a week 🕘 Monday–Friday | 9:00 AM – 6:00 PM Are you passionate about helping people, solving problems, and delivering outstanding customer service? Do you thrive in a fast-paced environment where every conversation makes a difference? If so, Cobb EMC has an exciting opportunity for you! As a Member Care Representative I , you'll be the friendly voice our members count on for answers, solutions, and exceptional service. From assisting with electric service applications and billing inquiries to resolving issues with a one-call resolution mindset, you'll play a key role in creating an outstanding member experience 🎉 Why You'll Love Working at Cobb EMC We believe in taking care of the people who take care of our members. 💙 Company-paid health insurance premiums💙 Benefits effective on your first day💙 Retirement Security Pension Plan💙 Automatic 7% company-paid 401(k) contribution plus additional matching💙 Annual Bonus Program💙 Tuition and Certification Reimbursement Programs Learn more HERE To learn more about Cobb EMC visit our website at www.cobbemc.com Responsibilities What you will be doing: Every day brings a new opportunity to help our members by: ✅ Assisting with new electric service applications, reconnects, and service transfers✅ Answering billing, payment, and general account questions✅ Resolving member concerns with a focus on first-call resolution✅ Processing service orders and maintaining accurate account information✅ Explaining rate options and utility services clearly and confidently✅ Supporting members during outages and high-volume periods when needed✅ Working collaboratively to provide outstanding service and support to our community Qualifications Minimum Requirements: High School diploma or equivalent Minimum two years of experience as a customer service representative in a call center environment SKILLS: Excellent listening, oral and written communication skills Excellent interpersonal skills to interact with members and employees Proficiency in effectively conducting member interviews and addressing and resolving inquiries Excellent organization and planning skills Works well independently and in a team environment Demonstrated ability to effectively work in a fast paced, high pressure work atmosphere Experience with Microsoft Office applications Working knowledge of basic utility rates Demonstrated ability to effectively manage multiple duties Proficiency with personal computers PREFERRED: Previous experience in the utility industry Bilingual CORE Values: Put People First Care, listen and connect. Think team, not self. Respect and value differences. Stay Safe No shortcuts. See the big picture, no tunnel vision. Look out for each other Innovate Embrace change. Think big and bold. Be part of the solution. Own It Own your attitude, actions and words. Find a way. No BCD. Never stop learning. EOE/AA F/M/Vets/Disabled/Reasonable Accommodation Employer Drug-free Workplace