Member Services Coordinator

Who We Are: Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Visit Sequoia.com or follow us on LinkedIn to learn more. Who We Are: For more than 20 years, people-driven companies have turned to Sequoia to get their employee experience right. We’re in this business because we know that taking great care of people leads to better business outcomes. Helping our clients achieve those outcomes is what drives our team, our strategic service offerings, and our technology forward. Sequoia comes through for clients with guidance, service, and the Sequoia People Platform. Through their compensation, benefits, and overall people programs, we enable them to better manage their global workforce, reduce administrative burdens, and reach a deeper level of employee care and support. We strategically use technology to enhance the expert guidance and committed service we bring to every client engagement. The Opportunity: The Member Services Coordinator is a detail-oriented, investigative, and organized member of a small but mighty team. You will work with several internal teams to ensure enrollments are processed accurately and on time for clients who need manual processing. You will also build relationships with several of our carrier partners and third-party enrollment vendor to ensure enrollments are processed and discrepancies are resolved. You'll be a self-starter using your analytical skills to recognize issues and patterns in enrollment discrepancies. What You Get To Do: Be an escalation point for our Enrollment Associate team to help resolve discrepancies or new enrollment problems Troubleshoot enrollment discrepancies and work with internal teams and carriers to correct or request retroactive enrollment changes Create & collaborate on processes for new projects and tasks Process ongoing manual enrollments using reports or forms via carrier portals and email Audit reports to ensure enrollments are processed correctly & timely Seasonal enrollments during the Open Enrollment blackout period – processing and managing workflow Utilize case management to resolve requests from internal teams Assist with adding new clients in need of manual enrollments into our process by confirming we have necessary plan and carrier information to handle What You Bring: Bachelors degree 5+ years of professional experience Excellent communication, organization, and interpersonal skills Solutions-oriented team player who takes initiative and is accountable for results Detail and process-oriented thinker who can prioritize tasks Troubleshooting skills with the ability to analyze data to spot issues before they become larger problems Passion and commitment to exceptional client service Investigative skills, strong follow through to ensure issues are tracked and resolved Good to have: Experience with Salesforce Basic knowledge of health insurance carriers and lines of insurance Intermediate proficiency in Microsoft Excel Sequoia’s Culture – Our most important asset Integrity Passion for service Innovative Growth oriented Caring for others Promise-centric Focused on relationship building Sequoia provides equal opportunity to all applicants without regard to race, color, creed, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, pregnancy, marital status, military or veteran status, disability, or any other basis prohibited by applicable law. Compensation & Benefits Sequoia provides competitive compensation including base salary, performance-based bonus programs, and comprehensive benefits package. Sequoia’s Candidate Privacy Policy https://www.sequoia.com/legal/candidate-privacy-policy/