Member Services Representative I

Salary Range: $36,192.00 To $45,964.00 Annually Pay Plan Title: Member Services Representative I Working Title: Member Services Representative I FLSA Status: Non-Exempt Posting Salary Range: $36,192 - $45,964 Office Location: Remote within North Carolina. POSTING DETAILS: Make an Impact Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives. Why Work for Us ? Trillium believes that empowering others begins with supporting our team. We offer our employees: A collaborative, mission-driven work environment Competitive benefits and work-from-home options for most positions Opportunities for professional growth in a diverse inclusive culture Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities. If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today! What We’re Looking For Trillium Health Resources has a career opening for a Member Services Representative I to join our team! The Member Services Representative I provides front-line customer support to members, providers, and stakeholders by answering inquiries and connecting callers to appropriate resources. The role ensures accurate, timely information exchange and a positive service experience through consistent execution of call center processes. This role contributes to reliable service delivery by documenting interactions and following established service standards. On a typical day, you might: Respond to high-volume inbound calls, addressing routine inquiries related to benefits, services, and provider access. Provide accurate information to help members understand available services and make informed decisions. Route callers to appropriate departments, providers, or resources based on identified needs. Resolve routine issues and complaints within defined guidelines to support timely service resolution. Document call details, inquiries, and outcomes accurately and within established time frames. Employee Benefits: Trillium knows that work/life balance is essential. That’s why we offer: Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. Work-from-home options available for most positions Health Insurance with no premium for employee coverage Flexible Spending Accounts 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook 401k with 5% employer match and immediate vesting Public Service Loan Forgiveness (PSLF) qualifying employer Quarterly stipend for remote work supplies Qualifications Required: High School Diploma or GED. Minimum one (1) year of call center, member services or customer service experience; OR Equivalent combination of education/experience. Must have a valid driver’s license. Must reside within North Carolina. Must be able to travel within catchment as required. Preferred: One (1) year of work experience in mental health, substance abuse, and developmental disabilities. Deadline for Application: August 28, 2026 at 11:59pm How to Apply To be considered, submit your application and resume through our ADP Career Center. Your resume must include: Employer name, dates of service (month/year), average hours worked per week, and essential job duties Education details (degree type, date awarded, institution, field of study) Licensure/certification information, if applicable After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes. Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment. #Innovation #Technology #Careers #NorthCarolina #BehavioralHealth Attachments (2) MCSMA001 - MEMBER SERVICES REPRESENTATIVE I (1).pdf Tips for Applying to or Interviewing with Trillium 2.3.26 .pdf