Member Services Senior Processor

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Ancillary Health Job Qualifications: Skills: Customer Service, Documentation Review, Microsoft Applications, Problem Solving, Processing Certifications: None Experience: 2 + years of related experience US Citizenship Required: No Job Description: The World Trade Center Health Program is a limited federal health program administered by the National Institute for Occupational Safety and Health (NIOSH), part of the Centers for Disease Control and Prevention (CDC) in the U.S. Department of Health and Human Services (HHS). The Program provides no-cost medical monitoring and treatment for certified WTC-related health conditions to those directly affected by the 9/11 attacks in New York, the Pentagon, and in Shanksville, Pennsylvania. Summary The Member Services Sr Processor serves as a senior operational specialist responsible for processing complex member applications, transfers, appeals, and documentation while supporting workflow oversight, quality assurance, and training initiatives. This role functions as a lead processor and serves as the primary point of escalation for complex cases that do not require supervisor intervention. The Processor IV contributes to process development, system enhancements, and operational improvements. Responsibilities • Process high‑complexity applications, certifications, transfers, appeals, and documentation requiring detailed analysis and interpretation. • Serve as a lead processor for escalated cases and provide guidance to Levels 1–3 processors. • Support supervisors with workflow coordination, assignment management, and quality monitoring. • Review completed work from junior staff for accuracy and compliance and provide feedback to improve performance. • Train staff on program policies, procedures, systems, and regulatory requirements. • Contribute to operational reporting by identifying trends, documenting issues, and supporting performance data collection. • Communicate with internal and external stakeholders on sensitive or complex processing matters. • Support system improvements, workflow optimization, and readiness for audits or compliance reviews. Required Qualifications • High School Diploma or equivalent. • 3–5 years of experience in processing, administrative support, operations, or a high‑volume service environment. • Strong knowledge of member processing workflows, documentation review, eligibility requirements, and regulatory considerations. • Excellent communication, problem‑solving, and mentoring skills. • Ability to support limited oversight responsibilities and assist supervisors as needed. Preferred Qualifications • Background supporting federal health programs or healthcare operations. • Experience with intelligent document processing tools, member service portals, or customer support platforms such as ServiceNow or CXone. GDIT IS YOUR PLACE: Full-flex work week to own your priorities at work and at home. 401K with company match. Comprehensive health and wellness packages. Internal mobility team dedicated to helping you own your career. Professional growth opportunities including paid education and certifications. Cutting-edge technology you can learn from. Rest and recharge with paid vacation and holidays . The likely hourly rate for this position is between $20.40 - $27.60. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% T elecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identify Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About our Work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc . Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans