Membership Representative - CO

Job Description Support the Membership Team by providing direct support to the company business member network. The ideal candidate is a self-starter with excellent communication and customer service skills. This person can work well in a team to support a large volume of member support emails, take phone calls, and video calls as needed with members, while maintaining the highest level of customer service and meeting set KPIs. Key Responsibilities: ● Provide best-in-class customer service, including answering questions using a shared inbox (Hiver), assisting with certification support, renewal of membership, and communicating the benefits and values of membership. ● Taking member calls when necessary, both over the phone and virtually. ● Meet established KPIs like average reply time to ensure optimal member experience. ● Work cross-functionally with the Membership Team and other teams across the organization for questions and collaboration as needed ● Know the ins and outs of our organization, its policies, and its systems ● Maintain accurate and up-to-date account data in Salesforce ● Navigate change in a growing organization and support the development and scaling of long-term systems, processes, and benefits to support our business members ● Keeping up to date on the most current membership requirements, benefits, and process updates. ● Engage in feedback loops to gather member experience and feedback details Requirements ● A passion and enthusiasm for account management, customer service and mission-driven work ● Experience in account management or high-volume customer service ● 2-5 years related professional experience or undergraduate degree ● Strong team player with excellent oral and written communication skills ● Comfortable interacting with members remotely and/or in-person, may need to attend in-person events, will host virtual member events. ● Excellent organizational and time management skills, attention to detail, and the ability to adhere to deadlines ● Ability to prioritize tasks and streamline workflow for maximum efficiency ● Ability to coordinate work between multiple systems in a day ● Comfortable and effective working independently in a remote work environment ● Flexible and comfortable with change/fast growth ● Comfortable speaking with members over the phone and video conferencing services ● Proficiency in Microsoft Office and Google Workspace ● Experience in Salesforce, Monday.com, and/or HubSpot (preferred) Benefits Full-time position Work from Home Prepaid Medicine: Your health is our priority! Life Insurance: Peace of mind for you and your loved ones! Indefinite-Term Labor Contract: Stability and all legal benefits included!