Membership Specialist

Mission 💪 Our mission is to ensure that no one in the world has to suffer from a treatable skin disease because of an access issue ever again. About Honeydew 👋 Honeydew is building a platform for hundreds of millions of people globally to access expertise and science-backed skin treatments, from prescription to retail. Our tech-forward dermatology experience helps people with chronic skin conditions access licensed specialists, FDA-approved treatment, and ongoing support in record time (24 hours vs an industry average of 6 months). Honeydew is the future of skin health — digitally native, scientifically rooted, integrated end-to-end (evaluation + treatments + lab tests), and powered by AI. Opportunity 📈 At Honeydew, we're redefining how Americans access dermatology care — tackling huge barriers in access and cost with a model that makes getting evidence-backed treatment easy, affordable, and genuinely effective. The market is enormous, and we’ve only just begun to scratch the surface. About the Role We’re seeking a calm, empathetic, and detail-oriented Full-Time Membership Specialist to support our members remotely. In this role, you’ll respond to email and Slack inquiries related to memberships, ensuring a smooth, responsive, and respectful experience for each individual, including patients navigating sensitive situations. Your Day-to-Day Respond to all membership emails within a 4-hour window during business hours. Monitor and respond to questions in Slack from members or internal teams. De-escalate and professionally handle emotionally sensitive inquiries from patients or members. Troubleshoot account access, billing, and membership status issues. Maintain clear documentation of interactions and flag any trends or issues. Communicate with internal teams as needed to resolve complex issues. Uphold privacy, empathy, and professionalism in every interaction. You’ll Thrive Here If… You love rolling up your sleeves and building from the ground up You love talking to people and being curious about their journey You care about finding the right match and best outcome You are empathetic, driven, and operate with high integrity You care about building and providing a great candidate experience You believe healthcare should be accessible to everyone, not just the privileged few You find joy in doing work that matters What We’re Looking For... The Non-Negotiables: Customer service experience. Proven ability to de-escalate tense or emotional situations with empathy and clarity. Excellent written communication skills—clear, kind, and concise. Reliable, self-directed, and able to work independently. Ability to manage time and prioritize while meeting the required 4-hour response window. The Nice-to-Haves: Zendesk Experience Customer retention experience Dispute resolution experience What You Get Full remote flexibility Direct impact you can measure Ability to grow within the company $100 monthly tech stipend Free Honeydew membership Direct access to new dermatology treatments 20% off Honeydew products Bi-monthly get togethers Peer-to-peer recognition through Motivosity Health insurance & HSA match 401(k) retirement savings with employer match Unlimited time off Our Process Assessment Interview - 30 minute video call Hiring Manager Interview - 30 minute video call Final interview - 30 minute video call Offer This is a full time virtual position with the hours of 9am-5:30pm, Monday-Friday. The compensation is $15.00 per hour Candidates must be authorized to work for any employer in the US without restriction. This role is not eligible for visa sponsorship. Candidates residing in the following states will be considered for this role: AL, AZ, FL, GA, ID, LA, MD, MI, MO, MS, NJ, NY, NC, OH, PA, SC, TX, UT, VA, WI