Job Description
Job Summary:
The Merchandising Training Manager
is responsible for
shaping and executing the learning
program
and capability‑building approach that strengthens merchandising excellence across the enterprise. This role oversees the development, delivery, and ongoing improvement of training programs that enhance process adoption, system
proficiency
, and merchandising best practices. The position works closely with Merchandising, Supply Chain, Finance, and Technology teams to ensure team members have the skills, knowledge, and tools needed to achieve business goals.
Key Responsibilities:
Learning Program Leadership:
Define annual training roadmaps, learning paths, and competency frameworks for
merchants
and support teams.
Prioritize training initiatives based on business impact, performance gaps, and system/process changes.
Training Development & Content Creation:
Participate
in
the design and development of training materials
including playbooks, job aids, eLearning modules, videos, and
instructor-lead
content
.
Support translating
complex merchandising processes and systems into clear, engaging, and practical learning content.
Maintain training libraries and ensure all materials
remain
accurate
, current, and aligned with process/SOP changes.
Training Delivery & Enablement:
Facilitate
training sessions (virtual and in person) for new hires, merchants, analysts, planners, and
cross-functional
partners.
Oversee the delivery of training during system rollouts, process changes, or organizational transformations.
Enable managers and SMEs to deliver training through train the trainer programs.
Change Management & Process Adoption:
Partner with Process Owners and Program Managers to ensure training supports successful adoption of new processes and technologies.
Communicate changes effectively and prepare user groups for transitions (e.g., new systems, updated workflows, SOP revisions).
Measurement, Reporting & Performance Insights:
Establish KPIs for training effectiveness, such as adoption rates, assessment results, and
proficiency
metrics.
Analyze training outcomes and performance gaps; provide recommendations to senior leadership.
Use feedback, analytics, and operational results to continuously improve training programs.
Cross-Functional Collaboration:
Work closely with Merchandising, Supply Chain, HR/L&D, Finance, and Technology teams to understand learning needs and develop targeted solutions.
Serve as the primary liaison for merchandising learning initiatives, ensuring alignment with business strategies and ongoing initiatives.
Qualifications
:
Strong instructional design, facilitation, and communication skills.
Demonstrated ability to translate operational processes into effective learning solutions.
Experience developing and measuring training programs at
scale
.
Ability to manage cross-functional projects and influence stakeholders at all levels.
Proficiency
in Microsoft Office Suite and learning development tools (eLearning, video creation, LMS platforms).
Strong analytical and
problem-solving
abilities with experience using data to improve learning outcomes.
Certifications, Experience, and Education:
Certifications
:
None
required
; certifications in instructional design, project management, or change management are beneficial.
Experience
:
Minimum of 7 years in training, instructional design, merchandising operations, or
a related field
. Proven experience leading training
strategy
, developing enterprise-wide learning programs, and supporting system/process rollouts.
Education:
Bachelor’s degree in
B
usiness
, Merchandising, Instructional Design, Education, or related field; OR equivalent experience. MBA or advanced degree is a plus.
Location & Work Availability:
This position is
Hybrid (
4
days in office,
1
day remote)
,
based at our corporate headquarters in
Raleigh, North Carolina
.
Benefits Summary:
We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits. Learn more here:
https://jobs.advanceautoparts.com/us/en/benefits
Company Overview:
Advance Auto Parts, Inc.
is
a leading automotive aftermarket parts provider that serves both professional
installer
and do-it-yourself customers. As of January 3, 2026, Advance
operated
4,305 stores primarily within the United States, with
additional
locations in Canada, Puerto
Rico
and the U.S. Virgin Islands. The Company also served 809 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands.
Additional
information about Advance, including employment opportunities, customer services, and online shopping for parts, accessories and other offerings can be found at
www.AdvanceAutoParts.com
.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state, or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.
California
Residents click below for Privacy Notice:
https://jobs.advanceautoparts.com/us/en/disclosures