Merchant Integration Specialist

Merchant Integration Specialist The checkout is where a delivery option wins or loses the sale. Want to own how Airmee shows up there? Join Airmee to make our deliveries the obvious choice at our customers’ checkout. Who we are Airmee is a rapidly scaling last-mile logistics platform, backed by Bonnier Capital and other leading investors. We’re on a strong growth trajectory — from SEK 600 MSEK revenue in 2025 to +SEK 900M projected in 2026 (meaning an annual growth rate of approx. 50%), we are also growing profitably with margins improving as we grow. You’ll join a high-ownership, fast-moving environment: large enough to operate at real scale, yet flexible and lean enough that you can make a visible impact quickly. We build the best delivery experience in the world by making logistics faster, smarter, and more sustainable. At Airmee, no task is beneath anyone — leaders lead through daily execution, high ownership, and clear accountability. Why this role matters Our customers are online retailers. At their checkout, Airmee appears as one of several delivery options — with a lead time, a price, and a service description. That’s where the shopper decides, and where an incorrect lead time or a missing coverage area costs us volume even when the delivery itself is flawless. This role owns that layer: new merchants get connected quickly, stay correctly configured, present Airmee accurately to consumers, and get a fast answer when something breaks. No logistics or e-commerce background needed — curiosity, structure, and comfort in systems will take you further here than industry experience. What You’ll Do Own how Airmee is presented in our customers’ checkouts: lead times, coverage areas, delivery windows, naming, and price display — the parameters that drive conversion. Audit live checkouts on a set cadence, flag where we’re shown incorrectly or not shown at all, and drive the correction with Account Management — with evidence, a clear recommendation, and follow-up until it’s live. Get new customers live fast: configure and test their setup before launch, and shorten the time from signed contract to first shipment. Be first line for customer technical queries: triage the same day, resolve configuration issues yourself, escalate genuine bugs to Engineering with what they need, and close the loop with the customer. Run recurring configuration checks so errors surface before the customer or our own operations do. Act as our contact towards the platforms our customers run on — checkout, shipping, warehouse, and tracking systems — and push Airmee’s requirements onto their roadmaps. Feed recurring issues and customer requirements back into product, documentation, and onboarding. Who You Are Curious about how systems connect: you want to know why something behaves the way it does, not just how to work around it. Structured and detail-driven: you build repeatable routines instead of solving the same problem twice. Commercially aware: you read a wrong lead time as lost volume, not just a settings error. High ownership: you take initiative without waiting for perfect structure. Confident with stakeholders: customers and partners trust you, and you’re comfortable telling them what needs to change. Resilient: you keep momentum in peak season and shifting priorities. Systems thinker and fast learner: you grasp the full chain from checkout to doorstep, and pick up the details quickly. Qualifications Your profile could be one of the following: A recent technical degree — for example Industrial Engineering and Management, Computer Science, Information Systems, Engineering Physics, or Software Engineering — from KTH, Chalmers, LTH, Uppsala, Linköping, or an equivalent international university. Or 1–3 years in technical customer success, technical support, implementation, or onboarding, where you’ve taken customer problems from report to resolution. In both cases, we’re looking for: Comfort working in dashboards, configuration tools, and integrations. You won’t write platform code, but you should be interested in what happens beneath the interface. The ability to own a process end-to-end and communicate clearly with customers and colleagues. Professional Swedish and English — you’ll work with Swedish customers and international platform partners. Practicalities Department: Commercial (Integration function) Reports to: CCO Location: Stockholm (Hybrid) Department Commercial Locations Stockholm Remote status Hybrid Meaningful, inspiring and impactful A once in a lifetime growth journey Join us in our journey to becoming a global leader in a trillion dollar industry that is ripe for disruption. Shape our culture We're still at a stage where every new team member has a say about who we are and who we should be. Centrally located office in Stockholm Our offices are in the heart of Stockholm, close to all communication. Amazing colleagues that will inspire you A strong team is where it all begins. Work with leading researchers, logistics veterans, entrepreneurs, developers, and business people from all walks of life. Workplace & culture At Airmee we're passionate about our work and mission. As we grow from a smaller team into a larger company, we encourage and facilitate diversity and inclusion in all of its forms. We treat each other with respect, we speak our minds, and we foster a culture of trust, where we both challenge and inspire each other. At Airmee you can expect an environment that is demanding but also supportive, a place full of collaboration, low ego, high standards, fun, creativity and problem-solving. About Airmee Airmee is a technology powered logistics company, leveraging machine learning and powerful proprietary research-based technology to provide convenient and fast deliveries to businesses and consumers in urban areas. Founded in 2016, Airmee is one of Sweden's fastest growing logistics startups. We believe our technology can change how the world moves. A world where every fleet, vehicle and turn are optimized to create a seamless delivery experience and a sustainable solution to urban logistics. Founded in 2018 Co-workers 100-150