Merchant Support Specialist-Payment Processing

Millennium Systems International is the leading business management software provider for the beauty and wellness industry and the maker of Meevo. Built over three decades of insight, innovation, and disruption, Meevo is a true all-in-one solution for sophisticated salons, spas, and med spas looking to bolster their successes. Meevo grows with you, supporting your goals and vision every step of the way with reliable tools you can count on today and tomorrow. Meevo is HIPAA compliant and user-friendly, with more than 150,000 users logging in daily to help their salon, spa, and med spa businesses thrive. We’re just as passionate about our people as we are about our product. MSI is proud to be recognized as a New Jersey Top Workplace and Remote Top Workplace, along with earning Top Workplaces Culture Excellence Awards for Technology Industry, Work-Life Flexibility, Purpose & Values, Employee Well-Being, Employee Appreciation, and Professional Development. Our values are at the heart of how we work, collaborate, and succeed: Teamwork Integrity Client-Centric Commitment Passion Excellence We are looking for a Merchant Support Specialist to complement our MeevoPay Merchant Services Team! The Merchant Support Specialist will be responsible for providing assistance on technical issues for our clients utilizing MeevoPay, Meevo’s credit card processing. This is a remote role. Candidates must reside in the United States. Millennium Systems International participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Responsibilities: Provide support to clients transitioning from third-party vendors to MeevoPay. Assist with related merchant inquiries and troubleshoot issues. Address and resolve inbound client inquiries and issues via phone, email, or ticketing systems Utilizing Salesforce to manage and create new tickets for all incoming inquiries. Accurately enter client details into database. Update existing tickets when applicable Understand and provide guidance on clients’ technical issues using problem solving Document solutions in Salesforce and provide dependable and timely resolutions to clients Provide timely follow-up to resolve client inquiries Handle client complaints respectfully and professionally Work with colleagues and other departments to provide superior customer service Requirements: BS/BA degree preferred Previous experience in electronic payment processing customer support role with knowledge of payment processing systems and technologies OR previous experience in beauty/wellness industry Previous experience providing support remotely via phone Excellent communication and interpersonal skills Excellent problem-solving skills High computer literacy and ability to learn new software Ability to address difficult or complex customer scenarios with professionalism Ability to multitask We Offer Paid Time Off (PTO) and Holidays Enjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you’ll enjoy ten (10) paid holidays throughout 2025, along with five (5) paid sick days and one (1) personal day —because we believe in taking care of you! Medical, Dental, and Vision Benefits Your well-being is a priority! We offer subsidized Medical, Dental, and Vision plans , with coverage kicking in quickly. It's all about making sure you stay healthy, happy, and well-cared for. Life Insurance Peace of mind for you and your loved ones! We provide Life Insurance and Accidental Death & Dismemberment (AD&D) . What’s even better? Millennium Systems International fully covers the entire cost—100% on us! Long-Term and Short-Term Disability Insurance Stay secure no matter what life brings your way. Short-Term and Long-Term Disability insurance. And we’ve got your back—Millennium Systems International covers the full cost of Long-Term Disability at 100%. 401(k) Retirement Plan Plan for your future with confidence! You’ll be eligible to enroll in our robust 401(k) plan . When you do, you’ll enjoy a 100% match on up to 4% of your contributions, thanks to our Safe Harbor plan . It’s our way of helping you build a brighter tomorrow. Learning & Development Opportunities We foster a culture of growth and professional excellence. As part of our benefits, we offer unlimited access to Udemy’s online courses, helping you refine your skills, explore new areas, and advance your career. Whether you're deepening your expertise or learning new technologies, we’re here to support your development every step of the way.