Microsoft Licensing & Cloud Billing Administrator

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada. Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact. We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage. Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan. Participate in our wellness program to improve your health and earn a discount on your health insurance premiums. Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250. This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado, California, Washington, Maryland, Hawaii, New York, Maine, Illinois, or New Jersey. POSITION SUMMARY The Microsoft Licensing & Cloud Billing Administrator is responsible for managing the lifecycle for Microsoft 365 licenses for Secur-Serv’s customers (~1,800 subscriptions). This role partners with the Solution Engineering and Implementation teams to stay current on licensing changes, ensure appropriate provisioning, and support client billing. Responsibilities include managing licensor and reseller relationships, performing audits and reconciliations, and maintaining knowledge of compliance requirements. ESSENTIAL RESPONSIBILITES Manage customer base Microsoft 365 subscriptions (approximately 1,800) – Ordering, terminating, and co-terming license subscriptions while coordinating with sales, clients, engineers & technicians Create and adjust all client agreements & invoices, including mid-term additions, etc. Align subscription onboard & offboard dates & billing terms. Attend ongoing vendor training to stay current with Microsoft changes and policy updates Provide guidance on licensing procedures & requirements to sales/solutions/support departments based on vendor training Maintain all reseller relationships & Granular Delegated Admin Privileges (GDAP) relationships within clients’ Microsoft tenants (establishing & terminating) Provide current user lists for clients Audit Ingram invoice for accuracy and reconcile to ConnectWise client agreements Oversee escalations for client user counts/billing ticket issues pertaining to ConnectWise service tickets and agreements. Including devices, Microsoft 365 licenses, 365 backup, MFA, Security Awareness, and all other relevant services Manage client device counts via ConnectWise billing tickets Access ConnectWise Remote Monitoring & Management (CWRMM), SentinelOne, Kaseya & Webroot to validate counts and/or evaluate billing Configure & attach relevant reports. Perform monthly audits & reconciliations: User (ConnectWise, BrightGauge and/or Microsoft Partner Center), LastPass, Azure, Webroot/Security Awareness, SentinelOne, and 365 Backup. Evaluate discrepancies for further action. Verify project completion notifications for final license counts, current device numbers & any other relevant service changes. Perform select monthly client account audits for high maintenance clients. Evaluate & address client invoice questions. Issue credits in NetSuite, if necessary. Serve as the Azure liaison across Ingram, clients, and sales for licensing and billing matters Manage license offboards for Microsoft 365 – ensure new provider licenses are there, reach out if they’re not, term licenses & remove reseller relationship, open ticket with Ingram to remove their reseller relationship. Monitor the Microsoft Cloud Solution Provider (CSP) license reports mailbox & confirm all necessary items are forwarded to the appropriate parties & our notifications are accurate. Assist clients on how to procure their non-profit licenses via credit card within their Microsoft tenant. Other duties as assigned. REQUIREMENTS High School degree or equivalent combination of education and experience. Minimum of three years of experience with Microsoft licensing and/or cloud administration Proven proficiency using MS Office applications. Attention to detail. Excellent organization and planning skills. Able to collaborate to develop and follow internal processes. Proficiency in managing multiple tasks and prioritizing workload. Ability to show urgency and flexibility in completing tasks when needed. Ability to work both independently and within a team to accomplish objectives in a timely manner. Proven ability to effectively communicate. PREFFERED SKILLS/EXPERIENCE Experience with managed IT services. Experience developing, customizing, and executing strategies. Microsoft 365 Certified or Microsoft Certified Professional. Experience with licensing, auditing and billing processes. PHYSICAL /MENTAL REQUIREMENTS Sit Frequently at a desk Frequent fine hand and finger movements (keyboard, writing, mouse movement) Continual close visual acuity for reading Hearing and Speaking for communication within and outside of company. May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment, Mental Requirements – must be able to consistently: Learn new tasks, Remember Processes, Maintain focus, Complete tasks independently Make timely decisions in the context of a workflow, Ability to communicate effectively, Able to adhere to process protocol in a timely manner WE ARE AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [email protected] or calling 402.697.3039. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Secur-Serv Drug & Alcohol Use Policy