Money Network Operations Director

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Money Network Operations Director What does a successful Money Network Operations Director do at Fiserv? As a Money Network Operations Director, you will own key operational workflows and lead cross-functional execution to deliver measurable improvements in cardholder servicing and client outcomes. You will manage vendor performance, own client strategy and provide superior customer service. You will help set standards for knowledge management, ensure operational readiness for changes impacting cardholders, and oversee critical servicing functions tied to SLAs, settlement processes, and file management. What you will do: Own operational performance management for regulated customers cardholder servicing, including trend analysis, action planning, and follow-through to improve service levels and client outcomes. Drive EBT platform growth initiatives. Lead vendor management activities (performance reviews, issue resolution, corrective actions) in partnership with internal stakeholders. Drive incident and problem management for operational events, including coordination of response, communication updates, post-incident reviews, and remediation tracking. Lead development and maintenance of operational documentation (runbooks, procedures, knowledge base) and ensure servicing teams are trained and prepared for changes. Build and own strong relationships with EBT and pre-paid Debit customers. Partner with product, technology, and risk/compliance stakeholders to evaluate operational impacts, escalate risks, and implement mitigations. Manage and track internal SLAs, ensuring adherence to service commitments, identification of performance gaps, and execution of corrective actions. Oversee settlement-related operational processes, ensuring accuracy, timeliness, reconciliation, and alignment with financial and regulatory controls. What you will need to have: Bachelor’s degree or equivalent experience. 4–7 years of experience in operations leadership, client experience, contact center operations, or vendor management in a financial services or regulated environment. Background in Pre-paid Debit, EBT and customer service with a demonstrated ability to lead cross-functional execution, manage vendors, and drive issue resolution under time constraints. Strong analytical skills with experience translating data into operational actions and client-ready insights. Strong communication and stakeholder management skills, including experience supporting client governance cadences. What would be great to have: Operational consulting experience Solid ability to understand complex business and technical concepts and make balanced judgments when faced with trade-offs Strong problem-solving skills and ability to build consensus Strong communication and presentation abilities to interact at all levels of clients including technical and operational levels Strong thought leadership and the ability to influence others through collaborative efforts Ability to quickly establish credibility and rapport with a broad set of constituencies Due to the nature of work performed in this position, candidates must provide documentation verifying U.S. citizenship or lawful permanent resident status and successfully complete an FBI fingerprint-based background investigation. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. 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- Are you currently or have you ever worked for Fiserv, First Data or any of their affiliates, subsidiaries or predecessors as an employee or contractor? - No - Yes - Are you of legal age to work in the United States? - No - Yes - Are you legally authorized to work in the United States? - Yes - No - Will you need Fiserv to sponsor you for a visa or otherwise provide support related to work authorization in order to work legally in the United States, either now or in the future? This includes, but is not limited to, candidates currently in F-1 Status with OPT or CPT work authorization and candidates who currently hold or will require employment-based work authorization sponsored by a U.S. employer (i.e. H-1B, TN, etc). - Yes, I will require sponsorship now or in the future. - No, I will not require sponsorship now or in the future. - Are you willing to work on-site? Please note that remote positions would not be required to work on-site. - Yes, I am willing to work on-site. - No, I am not willing to work on-site. - Are you currently within commuting distance to this work location? If you are not within commuting distance, are you willing to relocate? Please note that remote positions would not require relocation. - Not applicable, I am within commuting distance. - Yes, I am willing to relocate. - No, I am not willing to relocate. - Client/Customer Employment Disclosure: Have you ever been employed by an organization (company/agency) that is a Fiserv or First Data client/customer? Note: Answering ‘Yes’ will not automatically disqualify you from working for Fiserv. - Yes - No - Do you have any relatives currently employed at Fiserv? - No - Yes - Are you a current or former United States Military Service Member or military spouse? (Please select all that apply)