Mortgage Manager, Post-Close Audit and Quality Control (Full Time, Remote)

Apply Job Type Full-time Description We are seeking an experienced Mortgage Manager, Post-Close Audit & Quality Control to lead post-closing audit operations, quality assurance initiatives, client experience management, and continuous process improvement efforts. This role requires extensive expertise in Non-QM, DSCR, conventional, government, and jumbo lending programs, along with strong leadership skills and a commitment to maintaining the highest standards of loan quality and compliance. This full-time remote position in offers an opportunity to lead quality initiatives, improve client experience, and drive operational excellence within a growing mortgage organization. Responsibilities: Post-Close Audit & Quality Control Manage all post-close quality control and audit activities. Conduct and oversee forensic loan reviews to identify documentation, compliance, fraud, and underwriting deficiencies. Prepare audit findings and ensure timely resolution of deficiencies. Non-QM & DSCR Expertise Serve as the subject matter expert for Non-QM and DSCR loan programs. Review complex loan structures, income calculations, asset utilization, bank statement programs, and DSCR transactions. Ensure adherence to investor-specific guidelines and requirements. Provide guidance and training to operations and underwriting teams. Quality Trending & Process Improvement Analyze audit results to identify recurring defects, trends, and process gaps. Develop quality scorecards, reporting metrics, and performance dashboards. Lead root-cause analysis and corrective action initiatives. Client Experience Management Manage client experience initiatives and resolve escalated post-closing concerns. Partner with internal teams to improve service levels and borrower satisfaction. Maintain strong relationships with clients, investors, correspondents, and business partners. Ensure timely communication and resolution of quality-related issues. Requirements Minimum 10 years of direct mortgage underwriting experience. Extensive experience with Non-QM and DSCR lending programs. Strong background in post-close audits, forensic reviews, and quality control, Proven experience identifying quality trends and implementing corrective action plans. Previous management or team leadership experience preferred. Advanced knowledge of mortgage underwriting, investor guidelines, and regulatory compliance. Strong analytical, investigative, and problem-solving abilities. Excellent client relationship management and communication skills. Experience with mortgage LOS, quality control, and reporting systems. Ability to manage multiple priorities in a fast-paced environment. Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.