Mortgage Operations Associate

About Abound We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation. And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch. Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us. About the role As a Mortgage Operations Associate, you'll support the end-to-end mortgage journey, ensuring applications progress smoothly from submission through to completion while delivering an exceptional experience for customers and business partners. Working closely with brokers, solicitors, lenders, surveyors and internal teams, you'll play a key role in keeping cases moving, maintaining operational excellence and helping us build scalable processes as our mortgage business grows. This is an exciting opportunity for someone who is highly organised and enjoys solving problems. We’re looking for ambitious people who want to learn fast, take ownership, and grow with us. What you'll be doing Manage mortgage applications from submission through to completion, ensuring every case progresses smoothly. Liaise with lenders, solicitors, surveyors and customers to obtain updates and required documentation. Ensure all case records are accurate, up to date and compliant with regulatory requirements. Proactively monitor case pipelines, identify blockers and drive cases forward. Support the Operations team with day-to-day administration and process improvements. Work closely with Underwriting and other internal teams to ensure applications move efficiently through each stage. Deliver a high standard of service and communication to customers and business partners. Identify and escalate issues that may impact case progression. Assist with reporting, data management and operational projects. Help improve operational processes, documentation and customer journeys as we continue to scale. Who you are Highly organised and able to manage multiple cases and priorities simultaneously. Detail-oriented and take pride in getting things right. Proactive, with the confidence to take ownership and keep work moving. A natural problem solver who enjoys identifying opportunities to improve processes. A clear and confident communicator, comfortable working with customers, brokers, solicitors and colleagues. Collaborative and enjoy working as part of a team while managing your own workload. Comfortable working in a fast-paced, evolving environment where priorities can change. Confident using Microsoft Office and CRM systems. Experience in an operations, administration, mortgage support or customer operations role. Experience within mortgages, financial services, banking or lending is beneficial, but not essential. Excited by the opportunity to help build and scale our growing mortgage business. What we offer Everyone owns a piece of the company - equity Hybrid with 3 days a week in the office 25 days’ holiday a year, plus 8 bank holidays 2 paid volunteering days per year One month paid sabbatical after 4 years Employee loan Free gym membership Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering