Motor Claims Assessor

Join a leading Australian claims services company delivering end-to-end motor assessment and repair solutions - Established in 2014, the business has earned multiple industry awards and provides nationwide coverage across Australia and New Zealand.

The Opportunity

Play a key role in the claims assessment phase, acting as the first point of contact by attending the risk address to meet with customers and discuss the event.

Why join us?

• Proudly Great Place to Work® certified.
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more.
• Grow with stability: 100+ in our 10-Year Club by 2025.
• Dynamic talent network: 2,000+ across APAC and beyond.
• Competitive compensation with annual reviews.
• Comprehensive medical care for you and your family.
• Generous paid leave because work-life balance matters.
• Level up with LinkedIn Learning and tailored training.

Staff Testimonial

"Working for the best client and loving what you makes everything enjoyable at work" - Senior Broker Administrator, ASW Philippines.

What You'll Do

• Comprehensively manage an insurance claim, including the submission of assessment report, completion of scope of works and costing estimation.
• Undertake assessments allocated by the Assessing Operations Manager.
• Interact with our insured parties, insurance clients and repairers to build strong relationships and capture critical information to resolve queries in relation to insurance claims.
• Conduct your activity in a timely manner.
• Prepare your own assessment reports to be sent directly to the client.
• Maintain regular communication with Management on technical or customer service issues.
• Complete Total loss assessments including preparing block quotes.

Key Criteria

• Bachelor’s degree in Finance, Business, or related field.
• Proven experience as a Motor Vehicle Assessor with hands-on automotive assessment expertise, including passenger and caravan evaluations for both repairs and total loss, preferably within the Australian market.
• TESDA-certified or any trade qualification in the automotive industry. Motor mechanic, painters, automotive technician or related roles are open to apply.
• Proven understanding of repair methods, repair times and interpret repair estimates is strongly preferred.
• Strong English Language communication (written and verbal).
• High level of technology proficiency and ability to quickly learn new systems.

Work setup:

• Manila (BGC, Taguig): Australian hours (6am - 3pm, PHT) with a hybrid setup (3 days on-site & 2 days work from home).