MSP Field Tech Tier 2

We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Tier 2 Field Technician (New York City | Hybrid Field + Remote) Full-Time | MSP Environment We’re looking for a confident, customer-friendly Tier 2 Field Technician to support our clients throughout NYC. This role blends remote work with frequent onsite visits, and is perfect for someone who enjoys variety, problem-solving, and being the “face” of the company at client locations. If you're looking to grow your skills, build deeper technical experience, and eventually move into higher-level engineering roles, you’ll feel right at home here. What You’ll Do Provide Tier 2 support across multiple client environments—both remotely and onsite. Work from home on remote tickets, while spending 3–4 days per week onsite handling escalations, hands-on troubleshooting, and client requests. Support desktops, laptops, mobile devices, network hardware, servers, and cloud services. Troubleshoot issues involving Microsoft 365, Windows OS, macOS, Azure AD/Entra ID, printers, connectivity, and business applications. Deploy and support firewalls, switches, access points, and other network components. Assist with small-to-medium projects such as workstation rollouts, network upgrades, migrations, and hardware refreshes. Maintain accurate documentation in RMM/PSA tools and communicate clearly with both clients and internal teams. Build strong relationships through professionalism, reliability, and excellent communication. What You Bring MSP experience is required —you’re comfortable with multi-client environments and shifting priorities. Solid Tier 2 troubleshooting experience across Windows, macOS, Microsoft 365, networking basics (DNS, DHCP, VLANs), and common business software. Comfort supporting field hardware—workstations, WiFi, printers, cabling basics, routers, and switches. Ability to solve problems independently and escalate appropriately when needed. Strong communication skills and a client-first, service-oriented mindset. Ability to navigate NYC for onsite visits (subway/walking is perfectly fine). A desire to learn, grow, and take on more responsibility over time. Growth & Advancement Opportunities We invest heavily in professional development, and this role is designed to be a launching pad. As you grow your technical depth and take on more responsibility, you’ll have opportunities to advance into: Senior Support Engineer Project Engineer / Implementation Specialist Systems Administrator Systems Engineer Cloud Engineer (M365/Azure) Network Engineer We want you to move forward, not stay stuck in tickets forever. Why You’ll Love This Role A healthy balance of remote work and onsite client interaction. A supportive MSP team that values collaboration and continuous learning. Exposure to a wide variety of environments, keeping every day interesting. Clear pathways to advance into higher-level engineering and system administration roles. If you love helping people, enjoy being hands-on in the field, and want a career path that grows with you, we’d love to talk. MSP Experience necessary. All your information will be kept confidential according to EEO guidelines.