National Account Program Manager

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com Pavion and our family of companies are seeking a talented and motivated National Account Program Manager to join our security business unit. Primary Responsibilities: Client & Program Oversight Act as the primary point of contact for hyperscale data center client Manage multi-site / multi-region programs, ensuring consistency across all facilities. Align program delivery with client standards, compliance needs, and SLAs. Program Governance Develop and enforce standardized processes for design, installation, commissioning, and service across sites. Track and report on KPIs: budget adherence, on-time delivery, quality metrics, and safety. Manage risk registers, escalation paths, and mitigation strategies. Project Coordination & Resource Management Ensure proper staffing ratios (PMs, engineers, technicians) across regions. Coordinate with supply chain to prevent material delays and ensure vendor accountability. Cross-Functional Leadership Coordinate with Account Executives, Project Managers, engineers, and technicians to deliver integrated security solutions. Facilitate communication across teams to ensure seamless project execution. Lead project review meetings, providing status updates and action plans. Financial Management Own program-level P&L, revenue forecasts, and margin targets. Manage change orders, billing milestones, and cash flow tracking. Identify growth opportunities within the existing client footprint. Compliance & Standards Ensure solutions meet security, safety, and regulatory requirements (UL, NFPA, PCI, HIPAA, ISO, SOC 2, etc.). Maintain alignment with data center client security standards (perimeter, access control, video surveillance, monitoring). Oversee test & inspect programs to ensure life-safety compliance. Stakeholder & Relationship Management Serve as the strategic partner to client stakeholders (security directors, DC operations, real estate, construction managers). Align integrator resources with client roadmaps (buildouts, expansions, retrofits). Support quarterly business reviews (QBRs) with performance reporting and strategic recommendations. Continuous Improvement Drive lessons learned across projects to enhance efficiency. Leverage technology platforms (BIM, PMO tools, service ticketing systems) for consistency and transparency. Champion standardization of designs, product sets, and deployment models across regions Basic Qualifications: High school diploma 5+ years' experience within program/project management 2+ years' experience in the Data centers and AI space Ability to lead local and remote teams Effective Communication with both local and remote teams through regular meetings, emails, and project management tools Use of Collaboration Tools: Leverage tools like Microsoft Teams, Zoom, or Trello to facilitate communication and information sharing among teams Strong team builder Pay Range: The salary range for this position is $99,717.00 – $117,314.00 annually . The starting salary will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package. Disclaimer : This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment. Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. If you require accommodation or assistance during the application process, please contact us at [email protected] . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.