National Admissions Advisor - AIU Online (Remote)

The National Admissions Advisor is an entry-point position in which the employee will begin to interface with prospective students in support of their decision to attend/select school. At the same time, the National Admissions Advisor is also learning about the University's programs and approved admissions processes and procedures. A National Admissions Advisor will be expected to meet both qualitative and quantitative goals and objectives compliantly and ethically. Principal Duties & Responsibilities Responsible for meeting action plans in order to meet qualitative and quantitative goals objectives. Professionally assists prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements. Conduct telephone interviews and e-mail correspondence to identify student prospects and determine their educational needs, concerns and interests. Develop a rapport with prospective students and maintain contact with them frequently. Partners with departments outside of Admissions to ensure the delivery of a high level of service to every student. Ensure enrolled students submit required documents to begin coursework. Encourage and guide students to utilize the virtual classroom preparatory course. Assist students through the orientation process. Consistently operates within, and is measured with respect to, the school's expected behaviors: Execution, Communication/Feedback and Professionalism. Ensure compliance with applicable University policies and procedures. Other Duties as Assigned or Requested Willingness to work nights, weekends, and holidays. Ability to work in a fast-paced environment Ability to remain flexible and easily adapt to changes in work environment or schedule. Advisors provide a positive, professional impression for students and staff on the phone and via email. Ability to handle multiple tasks and meet deadlines Strong communication skills. Ability to achieve success individually and as part of a team in a highly structured and regulated work environment Knowledge, Skills and Abilities, Competencies Basic computer skills -- experience with Microsoft (WORD, Excel, Outlook) preferred Possesses excellent verbal communication skills, particularly telephonic -- and good written communication skills Persistence combined with a positive attitude and approach to work and others -- self-motivating work style Positive and collaborative interpersonal skills Ability to learns to effectively utilize all applicable school systems, databases and tools. Entry point position with the ability to grow within the organization. Education and Experience: Minimum High School Diploma or equivalent required Entry level experience in sales and/or customer service Education and Experience: Preferred College degree 1-2 Years experience in sales and/or customer service Post-secondary Higher Education admissions experience