National Customer Care Representative I

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Work Shift (if applicable): Shift 1 (United States of America) Job Description: Vitalant is seeking a National Customer Care Representative dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together. Your impact as a National Customer Care Representative is vital. You will actively contribute to supporting Vitalant's life-saving mission by addressing donor inquiries and providing scheduling assistance through various channels, including website interactions, live chat, social media, email and phone assistance. What to Expect Schedule Our comprehensive total rewards support you, your family, and your future with Medical, dental, and vision insurance 401K + 5% company match Tuition assistance up to $5k per year Free basic life and AD&D insurance Free short-and-long-term disability insurance Paid time off Employee Resource Groups Recognition and perks As a National Customer Care Representative, you'll get to Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up. Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email and phone. Identify recurring system or application issues and escalate to leadership team. Resolve escalated issues related to donor portal, donor store, and website troubleshooting. Assist with donor scheduling. Monitor and analyze customer feedback High school diploma or GED Proficient computer skills Two years of customer service experience required One year of technical customer service support preferred One year of text, chat, social media customer support preferred Location: Vitalant Remote Work Phoenix, AZ 85007 Job Category: Sales / Community Outreach Contact Information: [email protected] If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.