National Director of Legal Records Management and Information Governance

Overview The National Director of Legal Records Management and Information Governance is responsible for establishing, leading, and continuously improving IST Management’s enterprise-wide records management and information governance strategy, policies, standards, and operations. This hands-on leadership role ensures effective management, protection, retention, classification, accessibility, and disposition of information assets throughout their lifecycle while supporting client service, regulatory compliance, risk management, cybersecurity, privacy, litigation readiness, eDiscovery, and business objectives. The National Director serves as a strategic leader and trusted advisor to IST Management leadership and clients, and works to support the development of new business at IST Management. Who We Are In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 cities across the U.S. We provide a range of services including e-Discovery processing and hosting, court reporting, digital forensics, managed review, and managed services. IST Management is a tool-agnostic Relativity Certified Provider. We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list! You can check out istmanagement.com for more info on us! This is a remote position based in the United States. Occasional travel, including air travel, may take place - up to 10% a year. Compensation for this role will be based upon relevant experience and performance during the interview process, and may range from $125,000.00 - $250,000.00, plus benefits. Benefits include accrued paid time off, medical, dental, vision, 401K, LTD/STD, identity theft, parental leave, pet coverage, 7 paid holidays, and bonus incentives. Responsibilities Develop and lead IST Management’s enterprise-wide Information Governance and Legal Records Management strategy, policies, standards, and processes. Establish and oversee information lifecycle practices, including data classification, metadata, retention, legal holds, disposition, defensible deletion, and management of structured and unstructured information. Lead the modernization of records and information governance through technology, automation, data migration, and integration with enterprise systems. Evaluate and implement technologies that improve information visibility, security, compliance, retention, and control. Partner with all departments to ensure information is managed securely and in accordance with legal, regulatory, and client requirements. Provide subject-matter expertise on legal records management, information governance, eDiscovery, data migrations, and other information-related initiatives. Establish retention schedules, governance controls, audit processes, and defensible disposition practices. Advise IST Management leadership and clients on information-related risks, governance requirements, and best practices. Lead training, change management, and adoption initiatives to promote consistent governance practices across the organization. Continuously assess and improve Information Governance and Legal Records Management processes, technology, and service delivery. Adherence to all company policies and procedures Qualifications Bachelor’s degree required; legal authorization to work for any employer in the US required; advanced degree in Information Governance, Records Management, Information Systems, Business, Law, or a related field preferred 8+ years of progressive experience leading Information Governance, Legal Records Management, eDiscovery, Legal Technology, or related programs, including at least 5 years in a leadership role within a legal, litigation support, professional services, or highly regulated environment Deep knowledge of legal records management, information lifecycle management, retention, legal holds, disposition, data preservation, compliance, and related technologies, with the ability to leverage technology and AI to improve business and client outcomes Proven ability to develop and implement governance programs, policies, and technology solutions while managing vendors and cross-functional stakeholders Strong leadership, communication, risk assessment, change management, and problem-solving skills, with the ability to work effectively with leadership, legal professionals, technical teams, and clients Ability to handle confidential and sensitive information with discretion and sound judgment Professional certifications such as IGP, CRM, CIPP, CISSP, CIGO, or equivalent preferred Ability to stand, sit, and view computer screen for extended periods of time This is a current and ongoing search for an open role. As of now, there is no application deadline. The employer intends to fill this role on or before December 1st. IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [email protected]. Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.