NEMEA Customer Success Lead

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you. What you'll do As the Regional Customer Success Lead for Northern Europe, you’ll play a pivotal role in helping our customers achieve lasting success with Pigment while mentoring and empowering a team of talented Customer Success Managers. This is an opportunity to help lead and shape a regional team in the London Hub whilst also developing broader markets. Lead & coach the team: Guide, coach, and support Customer Success Managers to strengthen relationships, deliver business value, and drive account growth. Collaborate across teams: Partner with Sales, Professional Services, Partner and Product to align strategies and deliver a seamless customer experience.Share insights and feedback to inform Pigment’s roadmap and go-to-market approach. Get hands-on: Work alongside your team to manage implementations and ensure customers realize the full value of Pigment with strong adoption. Build executive partnerships: Establish trusted advisor relationships with customer executives and sponsors, driving advocacy, satisfaction, and long-term success. Drive measurable outcomes: Define and track KPIs for your team and accounts, creating and executing plans that deliver results. Ensure consistent execution of the customer journey—from onboarding through renewals. Navigate escalations with professionalism, building trust with senior stakeholders and internal teams. Expand business impact: Partner across customer organizations to uncover new use cases, drive expansion, and maximize business value. Build community & thought leadership: Contribute to Pigment’s customer community through events, content, and best-practice sharing. Shape the product: Develop deep product expertise and collaborate closely with Product to influence vision, roadmap, and customer experience. Who You Are Empathetic, empowering leader: You inspire your team while living Pigment’s values—Thrive Together, Never Settle, Go For It, and Be Real, Be Humble. Executive relationship builder: Proven ability to engage senior stakeholders and build trusted, long-term partnerships. Strong communicator & presenter: Skilled at simplifying complex solutions and delivering compelling presentations to executives. Strategic & analytical: Able to define goals, measure progress, and use data to drive better customer outcomes. Deployment expertise: Experienced in implementing SaaS platforms across organizations and driving long-term adoption. Adaptable & resilient: Thrive in a fast-paced, high-growth environment with evolving priorities. Collaborative problem-solver: Bring curiosity, creativity, and a strategic mindset to customer challenges and cross-functional work. What We Offer Competitive package Stock options to ensure you have a stake in Pigment's growth Bike2work scheme – save on a new bike and gear while commuting the greener way Trust and flexible working hours Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London High-end equipment (based on stock/availability) to do your work in the best conditions Remote-friendly environment How We Work Champion our customer: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially. Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice .