Network and Systems Administrator

Description Heritage Family Credit Union is seeking an IT professional to support and maintain our network and infrastructure environment. This role is primarily responsible for the administration, security, performance, and reliability of the Credit Union's network infrastructure, including switching, routing, firewalls, wireless networks, and connectivity between locations and cloud services. In addition to network administration responsibilities, this position provides systems administration support across server, cloud, and identity platforms. We recognize that networking and systems administration are often separate specialties in larger organizations. Candidates with strong experience in either network administration or systems administration are encouraged to apply, provided they have the aptitude and willingness to develop expertise in the complementary discipline. The ideal candidate is a proactive problem solver who enjoys continuous learning, embraces emerging technologies, and is passionate about delivering secure, reliable technology solutions that support employees and members. Why Join Us: Heritage Family Credit Union is a dynamic and member-centric organization committed to making a positive impact on the lives of our members. We believe in delivering not just financial services but fostering meaningful relationships that enhance the overall well-being of our members and communities. With a focus on education, integrity, and community, we strive to be the preferred financial partner for our community. Benefits Include: Paid time off in addition to paid federal holidays Medical, dental, and vision benefits to employees who regularly work 24+ hours a week 401k match Ongoing training opportunities 8 hours of volunteer time with an organization important to you Reimbursement each month for Gym membership (up to $25), hobby reimbursement (up to $25) and fresh local foods (up to $25 on a seasonal basis) Salary Range: $69,959.96 - $87,443.95 annualized Position Title: Network and Systems Administrator FLSA Status: Exempt Department : Information Technology EEO Code: Technician Reports To: Vice President Information Technology Grade: 11 Job Summary: The Network and Systems Administrator is responsible for the administration, support, and maintenance of the Credit Union’s network and systems infrastructure. This role ensures reliable connectivity, secure system access, and stable operations across all locations, with a focus on network components, servers, and cloud services. The position works closely with the IT team to support daily operations and implement projects and improvements, while maintaining compliance with internal policies and regulatory requirements. Essential Functions: Network Administration · Administer, maintain, and optimize the Credit Union’s network and systems infrastructure, including servers, firewalls, switches, wireless, and remote connectivity, ensuring reliable and secure operation. · Monitor system and network performance, identify issues, and take corrective action to maintain uptime, stability, and overall availability across all locations. · Maintain accurate system, network, and access documentation, including configurations, procedures, and audit records to support operational consistency and examinations. System Administration · Support and troubleshoot escalated network and systems issues, working closely with Helpdesk staff, vendors, and internal teams to resolve incidents and minimize business impact. · Perform after-hour system patching, software updates, vulnerability remediation, and security hardening activities to maintain compliance with internal policies and regulatory requirements on a regular basis. General Responsibilities · Participate in IT operations and projects, including infrastructure upgrades, system implementations, and ongoing improvements to enhance performance, security, and reliability. · Travel to all Credit Union branch locations as required to provide onsite technical support, install or service equipment, support business operations, and assist with incident response or system issues that cannot be resolved remotely. · Maintain accurate technical documentation, standards, procedures, and audit records. · Stay current on emerging technologies, industry trends, and cybersecurity best practices. · Perform all other duties as assigned. Qualifications: Education: · High school diploma or equivalent required; associate’s or bachelor’s degree in computer science, information technology or related field, or commensurate work experience. Experience: · 4-6 years of Networking administration, systems administration, infrastructure support, or a related technology role. · Strong experience in either network administration or systems administration required. Experience in both disciplines is preferred. · Experience working in a credit union, financial services, or banking environment preferred. Skills: · Working knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs) supporting enterprise network infrastructure and integrated cloud networking platforms · Experience with Microsoft 365, Active Directory / Entra ID, and Windows Server environments both on-premises and in Microsoft Azure. · Strong analytical and troubleshooting skills with the ability to prioritize, problem ‑ solve, and manage multiple tasks in a fast ‑ paced operational environment. · Ability to document systems, procedures, and operational processes clearly · Self ‑ motivated with the ability to work independently while also collaborating effectively with others to identify issues, recommend solutions, and implement operational or process improvements. Physical Requirements : · This position requires sitting for extended periods of time and working primarily at a workstation or desk in an office environment. · Daily tasks include extensive use of a computer performing standard keyboard functions, requiring repeated motion, as well as extensive use of the phone. · Ability to lift and carry equipment (50+ pounds) and other materials as needed. Work Environment: · Professional banking environment. · Travel to HFCU branches and properties required as needed. BSA/Risk: Employees will ensure adherence to BSA (Bank Secrecy Act) and risk compliance standards in all job responsibilities, maintaining the organization's regulatory integrity and mitigating potential risks. Equal Opportunity Employer : Heritage Family Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.