Network and Telecom Administrator

Job Summary Clark County is seeking a Network and Telecom Administrator. This person will be the primary Cisco voice administrator for the County. They will also support Cisco network administration duties. This role is responsible for keeping the County's voice environment reliable, supportable, and well documented. It includes day-to-day ownership of Cisco VoIP and unified communications services, along with meaningful responsibility for the County’s network infrastructure. The successful candidate will be comfortable operating in the following areas: owning telecom operations, troubleshooting across network and voice boundaries, supporting network administration duties, working with vendors and carriers, improving documentation, and helping the County prepare for a future cloud-based phone system. After successful onboarding, the employee will be eligible to work remotely. The candidate must line in OR or WA. Remote work will fluctuate depending on workload, projects, operational needs, support requirements, and performance. This position is represented by the Information Technology Guild. Our department values our community’s diversity and seeks ways to promote equity and inclusion within the organization and with the public. Our department also encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds Qualifications Primary Responsibilities Administer and support the County's Cisco voice environment, including CUCM, voicemail, contact center, call routing, SIP/PSTN connectivity, gateways, phones, softphones, and related collaboration services. Troubleshoot voice and telecom issues such as registration failures, call routing problems, SIP trunk issues, gateway failures, voicemail or contact center issues, and voice quality problems. Support analog, fax, overhead paging, and emergency-related voice services, including specialty devices and critical calling paths. Provide assistance in managing Cisco network functions such as switching, routing, wireless, firewalls, VLANs, QoS, DHCP, DNS, WAN connectivity, and related services that influence enterprise voice and network services. Maintain practical documentation, inventories, support procedures, and change records that improve long-term supportability. Follow sound operational and change-management practices, including validation, rollback planning, communication with collaborators, and customer-focused support. Desired Qualifications Five or more years of experience managing enterprise Cisco voice, telecom, unified communications, contact center, or network infrastructure. Experience administering or supporting enterprise Cisco voice, unified communications, telecommunications, contact center, or network systems. Working knowledge of VoIP fundamentals such as SIP, RTP, codecs, DTMF, NAT/firewall behavior, QoS, and voice troubleshooting. Working knowledge of Cisco network administration, including switching, routing, VLANs, wireless, firewalls, WAN, and network troubleshooting. Ability to document systems clearly and produce useful procedures, inventories, and troubleshooting notes. Strong analytical, organizational, communication, and customer service skills, with the ability to work independently and collaborate across technical and non-technical teams. Cisco certification such as CCNA, CCNP Collaboration, CCNP Enterprise, or equivalent experience. CCNP Collaboration is strongly desirable. Previous public sector experience. Preferred Candidate The preferred candidate is a strong network administrator who can also manage the County's Cisco telecom environment with confidence and good judgment. They should be practical, steady under pressure, detail-focused, and able to troubleshoot across telecom and network boundaries while assisting the County in getting ready for future modernization. Cisco voice experience, Cisco certifications, public sector experience, and exposure to cloud voice platforms are preferred. Upon hire, the selected candidate must reside in Washington or Oregon and must be regularly available for onsite work at Clark County's Public Service Center located in Vancouver, Washington. Selection Process: Resumes and other documents must be attached together in the 'Resume Upload' section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application. Application Review (Pass/ Fail) - An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process. Practical Exam (Pass/Fail) - This recruitment may require a practical exam which will be job related and may include, but not limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process. Examples of Duties Work Location and Employment Eligibility This position does not include relocation support. Candidates must be fully eligible for employment within the United States without visa sponsorship or employer-provided immigration support. Benefits Clark County provides regular full-time and part-time employees with a comprehensive benefits package. Benefits at Clark County include; Medical, Dental and Vision Insurance, Flexible Spending Account, Life Insurance and Long-Term Disability, Retirement and Deferred Compensation, Paid Leave. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Salary Grade IT Guild.305 Salary Range $8,654.00 - $12,115.00- per month Close Date Open Until Filled Recruiter Irene Catherine Chrest Email: [email protected] Equal Opportunity Employer Clark County is an equal opportunity employer committed to providing equal opportunity in employment, access, and delivery of all county services. Clark County’s Equal Employment Opportunity Plan is available at http://www.clark.wa.gov/human-resources/documents . Employee Benefits and additional compensation Clark County provides regular full-time and part-time employees with a comprehensive benefits package which includes medical, vision and dental insurance, paid leave, flexible spending accounts, life insurance and long-term disability, retirement, and deferred compensation. Some types of employees in some positions and bargaining units might have different benefits and additional compensation. More specific benefit information for the different bargaining units can be found at https://clark.wa.gov/human-resources/employee-benefits . Also please refer to the specific bargaining unit contract for additional compensation at https://clark.wa.gov/human-resources/documents . Retirement Information All Clark County employees must participate in a WASHINGTON STATE RETIREMENT SYSTEM PLAN (PERS, PSERS or LEOFF).Employee contributions begin the first day of work. Current contribution rates vary by plan but could range from 5% to 15% of gross pay, depending on the plan choice. For additional information, check out the Department of Retirement Systems' web site here: http://www.drs.wa.gov/ If you are in need of ADA/Section 504 assistance for accommodations, please contact Human Resources at (564) 397-2456; Relay (800) 833-6388.