Network and Telecom Administrator- IT Professional IV

Job Summary The Network & Telecom Administrator is responsible for the build, deployment, maintenance, and support of Clark County’s enterprise network infrastructure. This role ensures critical reliability and maximum uptime across all network systems while also supporting the County’s unified communications environment, including the Cisco phone system, contact center platform, and collaboration tools. This position operates with substantial independent judgment, developing solutions to sophisticated network and communications challenges. In addition to core technical responsibilities, this role serves as a resource to other IT professionals and partners with vendors and team members to advance the County’s technology goals. The ideal candidate is highly self-motivated, technically strong, and committed to delivering excellent service to County staff and departments. In this role, once a new employee has completed the onboarding process they can expect the option to work remotely approximately 40% to 75% of the time. This will fluctuate depending on workload, projects, and/or performance. This position is represented by the Information Technology Guild. Qualifications Primary Duties Install, configure, and manage network infrastructure including routers, switches, wireless access points, and firewalls to support county-wide operations. Monitor network performance and proactively resolve network and wireless issues to maintain uptime and reliability. Administer the Cisco Unified Communications environment, including Unified Communications Manager (CUCM), Finesse contact center, Unity Connection voicemail, and IM & Presence/Webex collaboration tools. Configure and maintain SIP trunking, PSTN gateways, voice VLANs, and QoS policies to ensure reliable voice and collaboration services across the enterprise. Plan and implement upgrades to network and unified communications hardware, software, and firmware in coordination with IT team members and vendors. Implement and uphold network security best practices and actively participate in enterprise-wide security initiatives. Build and maintain technical documentation for network and unified communications systems using industry standards. Research network and telecommunications products, services, and protocols to remain current with industry developments and emerging technologies. Provide responsive, customer-focused support to County staff and departments, ensuring an outstanding service experience. Qualifications Bachelor’s degree or equivalent experience in information technology, computer science, or a related field. NOTE: Equivalent combinations of education and experience will be considered for the required qualifications. Desired Qualifications Five or more years of experience designing, deploying, and supporting enterprise network infrastructure, including routing, switching, and data center environments. CCNA (Cisco Certified Network Associate) or higher; CCNP (Cisco Certified Network Professional) strongly preferred. Knowledge of routing protocols (OSPF, EIGRP, BGP), LAN switching, WAN transport technologies, and logical design models including VLANs, VPC, and spanning tree. Experience with network security protocols and tools including AAA, IPSec, TrustSec, SSH, and HTTPS. Experience administering Cisco Unified Communications Manager (CUCM), including call routing, dial plan design, and device management in an enterprise environment. Hands-on experience with Cisco Finesse contact center administration and Cisco Unity Connection voicemail, including user and call handler configuration. Familiarity with Cisco IM & Presence and Webex collaboration platform integration with CUCM. Experience with SIP trunking, PSTN gateway configuration, and coordination with telecommunications carriers for circuit provisioning and troubleshooting. Understanding of voice QoS design principles and voice VLAN configuration for IP telephony environments. Cisco Nexus platform experience (9K/7K/5K/2K) is highly desirable; CCNP Collaboration certification preferred. Previous public sector experience preferred. Strong organizational skills, attention to detail, and ability to prioritize tasks efficiently while meeting deadlines. Excellent written and verbal communication skills, with the ability to work effectively across technical and non-technical teams. Strong customer service orientation with proven analytical and problem-solving abilities. We are an equal opportunity employer and value diversity at the county. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Selection Process: Resumes and other documents must be attached together in the 'Resume Upload' section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application. Application Review (Pass/ Fail) - An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process. Practical Exam (Pass/Fail) - This recruitment may require a practical exam which will be job related and may include, but not limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process. Oral Interview - The interview will be job related and may include, not limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process. Employment references will be conducted for the final candidates and may include verification of education. Examples of Duties Salary Grade IT Guild.305 Salary Range $8,654.00 - $12,115.00- per month Close Date Open Until Filled Recruiter Irene Catherine Chrest Email: [email protected] Equal Opportunity Employer Clark County is an equal opportunity employer committed to providing equal opportunity in employment, access, and delivery of all county services. Clark County’s Equal Employment Opportunity Plan is available at http://www.clark.wa.gov/human-resources/documents . Employee Benefits and additional compensation Clark County provides regular full-time and part-time employees with a comprehensive benefits package which includes medical, vision and dental insurance, paid leave, flexible spending accounts, life insurance and long-term disability, retirement, and deferred compensation. Some types of employees in some positions and bargaining units might have different benefits and additional compensation. More specific benefit information for the different bargaining units can be found at https://clark.wa.gov/human-resources/employee-benefits . Also please refer to the specific bargaining unit contract for additional compensation at https://clark.wa.gov/human-resources/documents . Retirement Information All Clark County employees must participate in a WASHINGTON STATE RETIREMENT SYSTEM PLAN (PERS, PSERS or LEOFF).Employee contributions begin the first day of work. Current contribution rates vary by plan but could range from 5% to 15% of gross pay, depending on the plan choice. For additional information, check out the Department of Retirement Systems' web site here: http://www.drs.wa.gov/ If you are in need of ADA/Section 504 assistance for accommodations, please contact Human Resources at (564) 397-2456; Relay (800) 833-6388.