Network Engineer

(SEW) The Network Engineer is responsible for implementing strategies to achieve the goals for the organization and supports enterprise voice, video and data services that align with the Company’s business and IT objectives. RESPONSIBILITY LEVEL: Implements strategies to achieve the goals for the organization and supports enterprise voice, video and data services that align with the Company’s business and IT objectives. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 – 12 months. PRINCIPAL DUTIES: 1. Design, implement, and maintain highly available, scalable, and secure network infrastructures—on-premises and in the cloud—while leveraging automation tools and adhering to industry best practices. 2. Integrate advanced security controls and Zero Trust principles into new and existing network architectures, ensuring compliance with organizational and industry standards during IT transitions and upgrades. 3. Deploy, configure, and proactively monitor network hardware, software, and services to ensure optimal performance, availability, and adherence to organizational policies. 4. Continuously track network performance using modern monitoring and analytics tools; recommend and implement improvements to enhance capacity, scalability, and resilience. Stay informed of industry trends and emerging technologies to advise on infrastructure evolution. 5. Develop and maintain network automation processes to streamline deployments, configuration changes, and monitoring tasks; regularly evaluate their effectiveness and optimize as needed. 6. Provide technical mentorship and training to peers and other team members, fostering a culture of continuous learning and professional development. 7. Champion operational security by identifying vulnerabilities, evaluating security controls, and collaborating with security teams to enhance threat detection and incident response. 8. Create and maintain comprehensive network diagrams, configuration notes, and operational runbooks to ensure clarity and accuracy. 9. Work closely with third-party vendors, service providers, and cross-functional teams to ensure seamless network operations, timely support, and issue resolution. 10. Act as a Tier 2 and 3 escalation resource for complex network and security incidents, providing advanced troubleshooting, root-cause analysis, and remediation. 11. Participate in a rotating on-call schedule to provide after-hours support and coordinate off-peak maintenance activities. 12. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change. 13. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues. 14. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations. 15. Community Engagement: Champions Goodwill’s community engagement initiatives and serves as an ambassador for Goodwill in the wider community. 16. Responsible for completing other duties/responsibilities as assigned. REQUIREMENTS: 1. Two years of college education or experience equivalency, and a minimum of 3 years’ experience. 2. CCNA or equivalent required. 3. CCNP, Aruba ACMA (or higher), Fortinet NSE certifications are a plus. 4. Expert-level knowledge experience designing, implementing, and supporting next-generation firewalls (Fortinet), Aruba Wireless solutions, and related network security methodologies. 5. Proven expertise in Cisco VoIP (SIP), data center switching, and load balancing to ensure optimal performance and uptime. 6. Proficiency with modern network monitoring tools (e.g., PRTG, FortiAnalyzer, Aruba Central). 7. Demonstrated knowledge of regulatory standards (e.g., PCI, HIPAA, NIST) and best practices for network security hardening, configuration management, and ongoing compliance. 8. Experience working in hybrid cloud environments (AWS, Azure) is strongly preferred. Hands-on experience with Switching (Capacity Planning, STP, LACP, and VLAN’s), Routing (OSPF, EIGRP, BGP), WAN Technologies (MPLS, VPLS, VPN, and SD-WAN) and Security (Fortinet Firewalls, IPS/IDS, Zero Trust Frameworks, or other next-gen security tools). 9. Demonstrated ability to systematically approach complex issues, perform root-cause analysis, and implement effective solutions in time-sensitive scenarios. 10. Ability to work independently with minimal guidance, while effectively collaborating with cross-functional teams. Strong communication skills to clearly document solutions and share knowledge. 11. Ability to occasionally work off-hours for scheduled maintenance or critical incidents. 12. Experience with SD-WAN design, deployment, and support. Familiarity with emerging technologies (e.g., SASE, Wi-Fi 6/6E, Zero Trust) or automation frameworks (Ansible, Terraform, Python) is a plus. CORE CULTURAL COMPETENCIES: 1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs. 2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments. 3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say. 4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed. 5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks. 6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments. PHYSICAL/SENSORY DEMANDS: Remain stationary for extended periods of time, repetitive use of hands, vision required to develop the network, voice architecture, design, and implementation. When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case. Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change. In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories. Equal Opportunity Employer (SEW)