Network Operations Center (NOC) Analyst – Remote Day Shift

Network Operations Center (NOC) Analyst – Remote Day Shift Overview As a VNOC Technician, you will serve as a front-line resource responsible for monitoring network activity, responding to alerts, managing tickets, and communicating with customers, internal teams, and third parties. This role is focused on monitoring, incident triage, ticket management, and communication, with clear escalation paths to Network Engineering and vendor support teams. This position operates on a rotating shift-based 2-week schedule with alternating workdays and days off, including weekend and holiday coverage. Employees work every other weekend as part of the rotation. Responsibilities: Communicate clearly and professionally with customers, engineers, vendors, and internal stakeholders Monitor broadband service provider networks using network monitoring systems and respond to alarms, alerts, and outages. Create, update, and manage tickets while documenting troubleshooting steps, customer communication, and resolution details Implement network changes and upgrades. Perform initial triage and basic troubleshooting of network issues related to routing, switching, access, and service availability. Escalate issues to internal teams or vendors following established procedures. Work rotating shifts, including nights, weekends, and holidays. Track incidents through resolution and ensure proper ticket closure and documentation. Support customer notifications and outage communications. Follow established procedures, runbooks, and escalation workflows. Assist during scheduled maintenance by monitoring performance and validating system status. Maintain accurate records of incidents, activity, and customer interactions. Participate in shift handoffs with team members to provide awareness of ongoing tickets. Deliver operational accountability by ensuring all alarms, incidents, and reported issues are promptly investigated, communicated, and resolved according to established processes. Qualifications & Requirements: Excellent written and verbal communication skills Basic understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, DNS, DHCP) Experience or familiarity with network monitoring tools and ticketing systems Strong troubleshooting and analytical thinking skills Excellent communication skills, both written and verbal. Ability to work under pressure and meet deadlines. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment Strong attention to detail and commitment to accurate documentation Ability to follow structured processes and escalation procedures Customer-focused mindset with professionalism under pressure Ability to work independently and as part of a team Willingness to work shift-based schedules, including nights, weekends, and holidays Must be authorized to work in the United States Preferred Qualifications Experience in a NOC, help desk, ISP, or managed services environment Experience supporting broadband or telecommunications networks Experience with ScienceLogic SL1 is a plus Experience with HaloPSA ticketing/service management platform is a plus Certifications (Preferred): CompTIA Network+, Cisco CCST, Juniper JNCIA, or equivalent is preferred Compensation and Benefits Vantage Point Solutions offers a competitive salary and benefits package, including medical, dental, vision, life and disability insurance, and a 401(k) plan. Compensation is based on experience, skills, certifications, and shift requirements. Why Join Us At Vantage Point Solutions, you will: Gain hands-on experience supporting real-world broadband networks Work alongside a collaborative and experienced team Build a strong foundation for growth into Network Engineering or advanced operations roles Contribute to delivering reliable connectivity to communities across the country About Vantage Point Solutions Founded in 2002, Vantage Point Solutions is a customer-focused engineering and consulting firm helping clients solve complex infrastructure challenges across broadband, power, and financial sectors. We are committed to delivering exceptional service while fostering a culture of collaboration, accountability, and professional growth. Equal Opportunity Employer Vantage Point Solutions is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics.